Help & Information
Frequently Asked Questions
Planning a party or event can bring up plenty of questions. We've answered the most common questions about booking, delivery, venues, weather, safety and using our equipment below.
Can't find the answer you need? Visit our Contact Us page and we'll be happy to help.
How do I book a bouncy castle?
You can book directly through our website. Choose the inflatable or package you would like, select your hire date and complete the booking process.
Visit our Booking Guide for step-by-step information.
Can I book online for a weekday?
Online bookings are currently available for weekend hires.
Weekday hires may sometimes be available but need to be arranged directly with Rugby Inflatables. Please contact us with your date, location and required equipment.
How far in advance should I book?
We recommend booking as early as possible, particularly for weekends, school holidays and popular party dates.
Availability varies throughout the year and individual inflatables may already be booked even where other equipment remains available.
Is submitting a booking a confirmed booking?
A booking is secured once it has been accepted by Rugby Inflatables and the required deposit or agreed payment has been received.
Please check your confirmation carefully and contact us promptly if any information is incorrect.
Can I book more than one inflatable?
Yes, subject to availability and the event location having enough safe space, suitable access and sufficient electrical power.
You can also browse our Party Packages for multi-inflatable options.
Can I change my booking after it has been confirmed?
Changes may be possible, subject to availability and the terms applying to your booking.
More than 14 days before your event: We will consider reasonable changes subject to availability and any difference in price.
Within 14 days: A significant change may be treated as a cancellation and new booking where it would cause additional work or loss.
Please see our Terms & Conditions for the full wording.
Can I change the inflatable I have booked?
You may be able to change your chosen inflatable if another suitable unit is available.
Any replacement must be suitable for the available space, surface, access and intended users. Any difference in hire price will also apply.
What is your cancellation policy?
More than 14 days before your event: You may request transfer to another available date within three months, or request a refund. Reasonable costs or losses directly resulting from the cancellation may be deducted where applicable.
Within 14 days: We may retain or charge an amount reflecting reasonable costs and losses caused by the cancellation, including lost income where a replacement booking cannot be secured.
Cancellation requests should be submitted in writing by email.
Please read our Terms & Conditions for the full cancellation policy.
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Is a deposit required?
Yes. A £20 deposit per inflatable is required to secure your booking unless another arrangement has been agreed.
For example, a package containing two inflatables normally requires a £40 deposit.
Cancellation and refund arrangements are explained in our Terms & Conditions.
When is the remaining balance due?
The remaining balance must be paid before or upon delivery unless another arrangement has been agreed with Rugby Inflatables.
How can I pay?
Available payment methods may include advance payment, card payment or cash on delivery. The relevant options will be shown or confirmed for your booking.
What is included in the hire price?
Standard inflatable hire includes delivery, professional installation, the required setup and safety equipment, and collection within the applicable service area.
Delivery charges depend on your location. Visit our Delivery Areas page for full details.
Are there any additional costs?
Additional charges may apply for:
- Locations outside our free local delivery area
- Venue bookings with fixed access or collection times
- Specific-time services where available
- Additional equipment
- Multi-item packages
- Staffed event services where agreed
- Additional visits or delays caused by unavailable access
Applicable charges will be displayed or confirmed as part of your booking.
Do you offer discounts?
Discounts and promotional offers may occasionally be available and will be subject to their individual eligibility requirements and terms.
Please contact us before booking if you would like to confirm whether an offer applies.
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What areas do you cover?
We provide inflatable hire throughout Rugby and selected surrounding towns and villages within our normal service area.
Visit our Delivery Areas page to view the current delivery radius and charges.
Is delivery, setup and collection included?
Yes. Delivery, professional installation and collection are included as part of your hire, subject to any applicable delivery-area or venue charges.
What time will you deliver and collect?
Standard garden hires are planned as part of our daily delivery and collection routes.
Standard Delivery
9:00 AM–12:00 PM
Standard Collection
5:00 PM–8:00 PM
Exact garden-hire times are not guaranteed unless a specific service has been purchased and confirmed.
Can I request a specific delivery or collection time?
A specific-time service may be available for certain bookings for an additional charge.
The requested time must be confirmed by Rugby Inflatables. Adding a preferred time to booking notes does not automatically guarantee it.
How are venue delivery and collection times arranged?
Venue hires are arranged around the venue's confirmed access and exit times.
This applies to both indoor and outdoor venues. We need enough time to unload, assess the setup area, safely install the equipment and later remove it before your venue booking ends.
A £10 Venue Timing Charge applies where we need to work around fixed venue access, setup or collection times.
Do I need to be present for delivery?
A responsible adult aged 18 or over must be available to receive the equipment and complete the handover.
Important operating, supervision and safety information will be explained before the equipment is left in your care.
What access is required?
Suitable access must be available between our vehicle and the setup location. Unless previously discussed, please allow a minimum access width of approximately 3ft.
Please tell us in advance about narrow gates, steps, steep slopes, long access routes, parking restrictions or other access difficulties.
If suitable access is not available when we arrive, we may be unable to complete the setup.
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What space is required?
You must provide enough usable space for your chosen inflatable together with the required safety clearance.
The setup area should be clear of walls, fences, trees, washing lines, garden furniture, play equipment and other obstacles.
Can you set up on a driveway or other hard outdoor surface?
No. Our outdoor inflatable hires require a suitable natural grass or soil surface where the equipment can be correctly secured using ground anchors.
We do not install outdoor inflatables on concrete, paving, tarmac, decking or other hard-standing surfaces.
Can you set up on artificial grass?
No. We do not install our outdoor inflatables on artificial grass because our normal outdoor anchoring method requires suitable natural grass or soil.
Does the garden need to be level?
The proposed setup area should be reasonably level, firm, clean and free from holes, sharp objects, pet waste, debris and excessive mud.
The final decision on site suitability is made during setup.
Do you hire inflatables inside halls and venues?
Yes. Indoor inflatable hire is available where the venue provides sufficient floor space, ceiling height, access and suitable electrical power.
You should also confirm that the venue allows inflatable equipment.
Visit Indoor Bouncy Castle Hire in Rugby and our Party Venues page for more information.
How are inflatables secured indoors?
Indoor inflatables still need to be correctly secured. Appropriate anchoring or ballast arrangements are used according to the inflatable and installation environment.
Indoor setup also requires sufficient clearance from walls, ceilings, lighting, doors, fixtures and other equipment.
How do I know whether an inflatable will fit inside a venue?
Check the inflatable's full dimensions and required safety space against the venue's usable floor dimensions and minimum ceiling height.
Lighting, beams, stages, radiators, wall fittings and other fixtures may reduce the usable space even where the overall hall dimensions appear large enough.
If you're unsure, contact us before booking.
What power supply is required?
Each inflatable normally requires access to a suitable 230V electrical supply.
Where multiple inflatables or other powered equipment are being used, additional suitable power supplies may be required.
Can an extension lead be run through a window?
This may be possible where the cable can be routed safely without being trapped, crushed, damaged or creating an unacceptable trip hazard.
Final cable routing will be determined during setup.
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What happens if the weather is bad?
If high winds, heavy rain, extreme heat, unsafe ground conditions or other weather-related circumstances make an outdoor hire unsafe, the booking may need to be postponed, altered or cancelled.
The options available will be handled in accordance with our Terms & Conditions.
When will you decide whether the weather is suitable?
We monitor forecasts leading up to outdoor hires, but weather can change quickly.
A final decision may sometimes need to be made close to the hire date or after conditions at the setup location have been assessed.
What is the maximum wind speed for an inflatable?
The general maximum permitted wind speed for outdoor inflatable operation is 38 km/h (24 mph), including gusts, unless the manufacturer specifies a lower maximum.
24 mph is the maximum, not a target. Use must stop earlier where conditions become unsafe.
Visit our Wind & Weather Guidance for more information.
How do I monitor the wind during the hire?
An anemometer and wind-monitoring guidance are provided with outdoor inflatable hires.
Wind conditions should be checked and recorded during the hire. The responsible adult must stop use if the applicable limit is reached or conditions otherwise become unsafe.
Can an inflatable be used in the rain?
Light, occasional rain may not automatically prevent a hire, but use must stop where the inflatable becomes excessively wet, slippery or otherwise unsafe.
Heavy or persistent rain may prevent or stop outdoor operation.
What happens during very hot weather?
Inflatable surfaces can become hot in strong direct sunlight and active play can increase the risk of heat-related illness.
Surface temperature, hydration and user welfare should be monitored. Rugby Inflatables may alter or cancel a hire where extreme heat cannot be safely managed.
Who is responsible for supervision?
For a standard unattended hire, a responsible adult aged 18 or over must actively supervise the inflatable throughout use.
The supervisor must enforce the operating rules, manage user numbers and stop use if equipment, weather or site conditions become unsafe.
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Are your inflatables PIPA tested?
Yes. Our hire inflatables are PIPA tested and maintained as part of our equipment-management procedures.
They are also visually and functionally checked during setup before being handed over for use.
Do you check the inflatable pressure?
Yes. Correct operating pressure is an important part of inflatable safety.
During setup, an operator-trained member of staff uses a manometer to check that the inflatable is operating at the required pressure.
Is your electrical equipment tested?
Yes. Blowers, leads and associated electrical equipment form part of our inspection and testing arrangements, including appropriate portable appliance testing.
Equipment is also visually checked before use and suitable RCD protection is used as part of the setup.
Are the inflatables cleaned?
Inflatables are cleaned and maintained as part of our normal equipment-care arrangements.
Customers should help protect the equipment by keeping food, drinks, chewing gum and other staining or damaging substances away from the inflatable.
Which inflatable is suitable for my child?
Suitability depends on the individual inflatable and its stated user restrictions.
Product pages contain relevant information about each unit. Please contact us if you need help selecting the most suitable option.
Can children of very different sizes use the inflatable together?
Users of significantly different sizes should be separated where appropriate because larger users can create an increased collision risk for smaller children.
The responsible adult should actively manage users throughout the hire.
Do you supply mats and safety equipment?
Yes. The equipment required for the safe installation of your booked inflatable is provided as part of the hire.
This may include anchoring equipment, impact-absorbing mats, electrical-safety equipment and operating guidance.
What happens if an inflatable develops a fault?
Stop use immediately, remove all users and prevent anyone from re-entering the inflatable.
Do not attempt to repair, reposition, alter or re-anchor the equipment yourself.
Please contact Rugby Inflatables for assistance.
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Can food or drinks be used on the inflatable?
No. Food, drinks, sweets and chewing gum should not be taken onto the inflatable because they can create slipping hazards, staining or damage.
Can shoes be worn on the inflatable?
No. Shoes must be removed before using the inflatable.
Sharp or hard items should also be removed where required.
Can children with face paint use the inflatable?
We do not normally allow face paint on our inflatable equipment because some products can permanently stain the material.
If face paint is being used at your event, please keep painted users off the inflatable unless this has been specifically discussed with Rugby Inflatables.
Can pets go near the inflatable?
Pets should be kept away from the inflatable, blower, electrical cables, mats and anchorage equipment throughout the hire.
Can I turn the blower off during the hire?
The blower must normally remain switched on continuously while the inflatable is available for use.
Do not disconnect or alter the electrical setup unless instructed by Rugby Inflatables or where action is required in an emergency.
Can I move the inflatable?
No. Once installed, the inflatable must not be moved, repositioned, adjusted or re-anchored by the hirer.
Please contact us if you have any concern about its position or setup.
What happens if the equipment is damaged or excessively dirty?
The hirer must take reasonable care of the equipment during the hire period.
Reasonable cleaning, repair or replacement costs may apply where damage or excessive soiling has resulted from misuse, negligence or a breach of the hire terms.
Do I need to clean or pack away the inflatable?
No. Rugby Inflatables will deflate and pack away the equipment at collection.
Please remove users and personal belongings and ensure we have suitable access when we arrive.
What should I do if collection is later than expected?
Collection routes can occasionally be affected by traffic, access delays or earlier bookings.
Please continue following the operating and supervision requirements until we arrive. Do not deflate, disconnect or pack away the equipment yourself.
Do you offer overnight hire?
No. We do not normally offer overnight inflatable hire. Equipment is collected on the hire date within the applicable collection arrangements.
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Are you insured?
Yes. Rugby Inflatables holds £5 million Public Liability Insurance, subject to the terms, conditions and exclusions of the policy.
Can you provide safety and insurance documents to a venue?
Yes. We maintain safety and compliance documentation to support our inflatable-hire activities.
Venues, schools, councils and event organisers can view our
Safety Documents & Risk Assessments
page or contact us if additional booking-specific information is required.
Who is responsible during the hire?
For a standard unattended hire, the hirer is responsible for suitable supervision, reasonable care of the equipment and following the operating and safety information provided.
What happens if the setup location is unsuitable?
Safety comes first. If the location, surface, access, available space, power supply or weather conditions are unsuitable, Rugby Inflatables may refuse or stop the installation.
Any charges or retained payments will be handled in accordance with our Terms & Conditions.
Can Rugby Inflatables stop the equipment being used?
Yes. We may stop, suspend or refuse use where the equipment is being operated unsafely, instructions are not being followed or conditions are no longer suitable.
Where can I read more about your safety procedures?
Visit our Health & Safety page for information about PIPA testing, anchoring, operating pressure, weather monitoring, electrical safety and supervision.
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Still Have Questions?
If you haven't found what you need above, our team will be happy to help with your booking, venue, equipment, safety or delivery requirements.
Bounce • Play • Party • Fun