Help & Information
Frequently Asked Questions
Planning a party or event can bring up plenty of questions. We have answered the most common questions about booking, delivery, safety and using our inflatables below.
Cannot find the answer you need? Visit our Contact Us page and our team will be happy to help.
How do I book a bouncy castle?
You can book directly through our website in just a few simple steps. Select the inflatable you would like, choose your hire date and complete the booking form.
You can also contact us by telephone, email or social media if you need help before booking.
Visit our How to Book guide for step-by-step information.
How far in advance should I book?
We recommend booking as early as possible, particularly for weekends, school holidays and peak summer dates. Our availability is limited and popular dates can book quickly.
Is submitting a booking form a confirmed booking?
Your booking is not fully secured until it has been accepted by Rugby Inflatables and the required deposit has been received.
Please check your booking confirmation carefully and contact us promptly if any information is incorrect.
Can I book more than one inflatable?
Yes, subject to availability and there being enough safe space, suitable access and sufficient electrical power at the hire location.
A separate deposit is normally required for each inflatable included in the booking.
Can I change my booking after it has been confirmed?
Changes may be possible, subject to availability and the terms applying to your booking.
More than 14 days’ notice: We will normally try to accommodate reasonable changes.
Within 14 days: Changes may be treated as a cancellation and our standard cancellation terms may apply.
Can I change the inflatable I have booked?
You may be able to change your chosen inflatable if another suitable unit is available. Any difference in hire price will need to be paid before or on the day of hire.
A replacement inflatable must also be suitable for the available space, access, surface and intended users.
What is your cancellation policy?
More than 14 days before your event: Up to an 80% refund, excluding the non-refundable deposit, or the option to reschedule within three months.
Within 14 days: No refund will normally be issued.
All cancellations must be submitted in writing by email.
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Is a deposit required?
Yes. A £20 deposit per inflatable is required to secure your booking.
Deposits are non-refundable where the booking is cancelled by the hirer.
When is the remaining balance due?
The remaining balance must be paid in full before or upon delivery on the day of hire, unless another arrangement has been agreed in writing.
How can I pay?
Payment options may include an online payment link, card payment or cash on delivery. The options available for your booking will be shown or confirmed during the booking process.
What is included in the hire price?
Our standard hire price includes delivery, professional setup, the required safety equipment and collection within our standard delivery area.
Are there any additional costs?
Additional charges may apply for:
- Locations outside our free local delivery area
- Indoor venue hires with fixed access times
- Specific delivery or collection times
- Additional equipment or package items
- Staffed or supervised hire services
- Delays caused by restricted or unavailable access
Applicable charges will be displayed or confirmed before your booking is completed.
Do you offer discounts?
Any currently available discounts or promotional offers will be subject to their individual terms and may require proof of eligibility.
Please contact us before booking if you would like us to confirm whether a particular offer applies.
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What areas do you cover?
We cover Rugby and surrounding towns and villages within our normal service radius.
Visit our Delivery Areas page for full details.
Is delivery, setup and collection included?
Yes. Standard delivery, professional setup and collection are included within our free local delivery area.
Additional delivery charges may apply outside the free local area.
What time will you deliver and collect?
Delivery and collection times are planned around our daily route and are normally approximate.
Typical Delivery
9:00 AM–12:00 PM
Typical Collection
5:00 PM–8:00 PM
Exact garden-hire times cannot be guaranteed unless a specific-time service has been selected and agreed.
Can I request an exact delivery or collection time?
A specific-time service may be available for some bookings for an additional charge.
The requested time must be confirmed by Rugby Inflatables. Writing a preferred time in the booking notes does not automatically guarantee it.
How are indoor venue delivery times arranged?
Indoor venue hires are arranged around the venue’s confirmed access and exit times.
We need enough time to unload, inspect and safely install the equipment before the event begins. Collection will normally be arranged before the venue booking ends so that the inflatable can be packed away and removed on time.
Do I need to be present for delivery?
Yes. A responsible adult aged 18 or over must be present to accept the equipment, complete the handover and receive the operating and safety instructions.
What access is required?
Safe and reasonably clear access must be available between our vehicle and the setup location.
Please tell us in advance about steps, narrow gates, steep slopes, long access routes, parking restrictions or any other access difficulty.
If safe access is not available when we arrive, we may be unable to complete the setup and the booking charges may still apply.
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What space is required?
You must provide enough usable space for the inflatable itself and the additional safety clearance shown on the product information.
The space must be clear of trees, walls, fences, washing lines, garden furniture, play equipment and other obstacles.
Can you set up on a driveway or other hard outdoor surface?
No. Rugby Inflatables only installs outdoor inflatables on suitable natural grass or soil where the required anchorage stakes can be safely used.
We do not install outdoor inflatables on driveways, concrete, paving, tarmac, decking or other hard-standing surfaces.
Can you set up on artificial grass?
We do not normally install outdoor inflatables on artificial grass because we cannot safely use the required anchorage stakes without penetrating the surface and the ground beneath it.
Please contact us before booking if you are unsure about the surface at your property.
Does the garden need to be level?
The setup area should be reasonably level, firm and free from holes, sharp objects, pet mess, debris and excessive mud.
A slight slope may sometimes be acceptable, but the final decision will be made by the operator after inspecting the area.
Do you hire inflatables inside halls and venues?
Yes. Some of our inflatables are suitable for indoor use, subject to the venue having enough floor space, ceiling height, access and electrical power.
You should obtain permission from the venue before booking and confirm the venue’s access and exit times.
How do I know whether an inflatable will fit inside a venue?
Check the inflatable’s full dimensions against the venue’s usable floor space and ceiling height. You must also allow the stated safety clearance around the equipment.
Do not rely only on the venue’s total room dimensions, as lighting, beams, stages, radiators and other fixtures may reduce the usable space.
What power supply is required?
Each inflatable normally requires access to a suitable 230V mains socket. The socket should be within the permitted cable distance of the setup location.
Where more than one inflatable or electrical item is being used, additional separate power supplies may be required.
Can an extension lead be run through a window?
This may be possible if the cable can be routed without being trapped, damaged or creating a trip hazard.
Doors and windows must not be allowed to close onto cables. Final cable routing will be decided during setup.
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What happens if the weather is bad?
If high winds, heavy rain, extreme heat or other conditions make the hire unsafe, we may need to cancel, delay, shorten or adjust the booking.
Where Rugby Inflatables cancels an outdoor hire for safety reasons, the options available will be explained in accordance with the weather cancellation terms applying to your booking.
When will you decide whether the weather is suitable?
We monitor forecasts leading up to each outdoor hire. Weather conditions can change quickly, so a final decision may not always be possible until close to the hire date or after inspecting conditions at the location.
Is it safe to use an inflatable in windy conditions?
Outdoor inflatables must not be used above their permitted wind-speed limit. The general maximum is 24 mph, although some inflatables may have a lower manufacturer’s limit.
Visit our Wind & Weather Guidance page for further information.
How do I monitor the wind during the hire?
An anemometer and wind-recording guidance are provided with outdoor inflatable hires.
The responsible adult must monitor conditions throughout the hire and stop use immediately if the permitted limit is reached or conditions become unsafe.
Can an inflatable be used in the rain?
Light, occasional rain may not always prevent a hire, but the inflatable must not be used if the surface becomes excessively wet, slippery or unsafe.
Heavy or persistent rain may result in the booking being cancelled or use being suspended.
What happens during very hot weather?
Inflatable surfaces can become very hot in direct sunlight. Regular breaks, suitable clothing, access to drinking water and close adult supervision may be required.
We may cancel or alter a hire if temperatures create an unacceptable risk to users or equipment.
Who is responsible for supervision?
The hirer is responsible for ensuring appropriate adult supervision throughout the hire unless a separate staffed-hire service has been booked and confirmed.
The supervisor must enforce the operating rules, control the number and size of users and stop use if conditions become unsafe.
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Are your inflatables safety tested?
Yes. Our hire inflatables are subject to the appropriate annual safety testing and ongoing inspection requirements.
Equipment is also checked during setup before being handed over for use.
Is your electrical equipment tested?
Yes. Electrical equipment is maintained and inspected as part of our safety management procedures, including appropriate portable appliance testing.
Are the inflatables cleaned?
Our equipment is inspected and cleaned as part of our normal hire and maintenance process.
Customers must help keep the equipment clean by preventing food, drinks, face paint, chewing gum, confetti and similar products from being taken onto the inflatable.
Which inflatable is suitable for my child’s age?
Suitability depends on the individual inflatable, the users’ heights and ages, and the manufacturer’s stated capacity.
Product pages contain the relevant size and user information. Please contact us if you need help selecting an appropriate inflatable.
Can children and adults use the inflatable together?
Only users who fall within the inflatable’s permitted limits may use it.
Users of significantly different sizes should not use the inflatable together because this increases the risk of collision or injury.
Do you supply mats and safety equipment?
Yes. The appropriate setup and safety equipment required for the booked inflatable is supplied as part of the hire.
This may include anchorage equipment, impact-absorbing mats, electrical safety equipment and operating guidance.
What happens if an inflatable develops a fault?
Stop use immediately, keep users away from the equipment and contact Rugby Inflatables using the details supplied with your booking.
Do not attempt to repair, reposition, alter or re-anchor the inflatable yourself.
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Can food or drinks be used on the inflatable?
No. Food, drinks, sweets, chewing gum, face paint, party poppers, confetti and similar products are not permitted on the inflatable because they can cause staining, damage or a slipping hazard.
Can shoes be worn on the inflatable?
No. Shoes must be removed before using the inflatable.
Glasses, jewellery, badges and other hard or sharp objects should also be removed where appropriate.
Can face paint be worn on the inflatable?
No. Face paint can permanently stain inflatable material and must not be worn by users on the equipment.
Cleaning or repair charges may apply if prohibited products stain or damage the inflatable.
Can pets go near the inflatable?
Pets should be kept away from the inflatable, blower, cables, anchorage points and mats throughout delivery, setup, use and collection.
Can I turn the blower off during the hire?
The blower must normally remain switched on continuously while the inflatable is in use.
Do not switch it off, unplug it or alter the electrical setup unless instructed to do so by Rugby Inflatables or where this is necessary in an emergency.
Can I move the inflatable?
No. Once installed, the inflatable must not be moved, repositioned, adjusted or re-anchored by the hirer.
Please contact us immediately if you have any concern about its position or setup.
What happens if the equipment is damaged or excessively dirty?
The hirer is responsible for the equipment during the hire period.
Cleaning, repair or replacement charges may apply where damage, loss or excessive soiling has occurred.
Do I need to clean or pack away the inflatable?
No. Rugby Inflatables will deflate and pack away the equipment at collection.
Please remove all users and personal belongings before our arrival and ensure that we have clear access to the equipment.
What should I do if collection is later than expected?
Collection routes can be affected by traffic, access delays and earlier bookings. Please continue following all operating and supervision instructions until we arrive.
Do not deflate, disconnect or pack away the equipment yourself.
Do you offer overnight hire?
No. Rugby Inflatables does not normally offer overnight inflatable hire. Equipment is collected within the agreed collection period on the hire date.
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Are you insured?
Yes. Rugby Inflatables holds £5 million public liability insurance, subject to the terms, conditions and exclusions of the policy.
Can you provide safety and insurance documents to a venue?
Relevant documents may be available for venues, schools, organisations and event organisers where required.
Please contact us in advance so that we can confirm which documents are needed and allow enough time for them to be supplied.
Who is responsible during the hire?
The hirer is responsible for correct use, appropriate supervision, protecting the equipment and complying with the operating and safety instructions throughout the hire period.
What happens if the setup location is unsuitable?
Safety must come first. If the location, surface, access, available space, power supply or weather conditions are unsuitable, Rugby Inflatables may refuse or discontinue the installation.
Charges may still apply where the information or access provided differs materially from the details supplied when booking.
Can Rugby Inflatables stop the equipment being used?
Yes. We may stop, suspend or refuse use where we believe that the equipment is being used unsafely, operating instructions are not being followed or conditions have become unsuitable.
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Still Have Questions?
Our friendly team will be happy to help with your booking, venue, equipment, safety or delivery requirements.
Bounce • Play • Party • Fun