Frequently Asked Questions
Welcome to the Rugby Inflatables FAQ page. We know planning an event can bring up lots of questions, so we’ve answered the most common ones below.
If you still need help, please visit our Contact Us page — we’re always happy to assist.
General Booking Questions
How do I book a bouncy castle?
You can book directly through our website in just a few steps. Alternatively, you can contact us by phone, email, or social media and we’ll be happy to help. Here's a quick how to book guide.
How far in advance should I book?
We recommend booking as early as possible, especially for weekends, school holidays, and peak summer dates. Availability is limited.
Is a deposit required?
Yes. A £20 deposit per inflatable is required to secure your booking.
Please note: deposits are non-refundable in all circumstances where cancellation is made by the hirer.
When is the remaining balance due?
The remaining balance must be paid in full before or upon delivery on the day of hire.
Can I change my booking after it’s confirmed?
Yes, changes can be made subject to availability.
What is your cancellation policy?
All cancellations must be made in writing via email.
Pricing & Value
What’s included in the price?
Our prices include delivery, professional setup, safety equipment, and collection within our standard delivery area.
Are there any additional costs?
Additional charges may apply for:
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Locations outside our standard delivery area
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Indoor hires (due to fixed time requirements)
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Delays caused by restricted access or no access at delivery
All costs are confirmed before booking.
Delivery & Setup
What areas do you cover?
We cover Rugby and surrounding areas. Please check our Delivery Areas page for full details.
Is delivery and setup included?
Yes, within our standard delivery area.
What time will you deliver and collect?
Delivery and collection times are approximate and based on our daily route.
Typical delivery: 9am–12pm
Typical collection: 5pm–8pm
Exact times cannot be guaranteed unless agreed in advance.
Do I need to be present?
Yes. A responsible adult (18+) must be present at delivery to accept the equipment and safety instructions.
What space is required?
You must ensure there is sufficient space, safe access, and a suitable surface. If the site is unsuitable, we may be unable to proceed and full charges may apply.
Weather & Safety
What happens if the weather is bad?
If weather conditions are unsafe (e.g. high winds or heavy rain), we may cancel for safety reasons.
In this case, you will be given the option to reschedule within 3 months of your original booking date.
If you choose not to reschedule, no refund will be issued, as the booking date has been reserved.
Is it safe in windy conditions?
No. We do not operate in unsafe weather conditions. All decisions are based on safety guidelines and are final.
Do you provide safety equipment?
Yes. All hires include appropriate anchoring and safety equipment.
Who is responsible for supervision?
The hirer is responsible for supervising the equipment at all times unless staffing has been arranged separately.
During the Event & Collection
Can food or drinks be used on the inflatable?
No. Food, drinks, face paint, and similar items are not permitted as they can damage the equipment.
What happens if equipment is damaged or excessively dirty?
The hirer is responsible for the equipment during the hire period. Charges may apply for cleaning, repair, or replacement.
Can I move the inflatable?
No. For safety reasons, only our team can move or adjust equipment.
Legal & Insurance
Are you insured?
Yes. We hold public liability insurance covering equipment failure.
Who is liable during the hire?
The hirer is responsible for the safe use and supervision of the equipment during the hire period.
Still Have Questions?
If you can’t find what you’re looking for, please get in touch — we’re always happy to help.