Help & Information
Frequently Asked Questions
Planning a party or event can bring up plenty of questions.
We've answered the most common questions about booking,
payments, delivery, venues, weather, safety and using our
equipment below.
Can't find the answer you need?
Visit our Contact Us page
and we'll be happy to help.
October to March: Indoor Hire Only
Rugby Inflatables operates on an indoor-hire basis from
October through to 31 March. Outdoor garden
and event hire normally returns from early April, subject to
suitable ground and weather conditions.
How do I book a bouncy castle?
Choose the inflatable or package you would like,
select your hire date and follow the online booking
process.
Visit our
How to Book guide
for step-by-step information.
What happens after I submit my booking?
Once your booking details have been submitted,
Rugby Inflatables reviews the information supplied,
including the equipment, venue, access, date and
setup requirements.
We may contact you if anything needs clarification
before the booking is accepted.
Is submitting a booking the same as a confirmed booking?
No. You may receive an automated message confirming
that your booking request has been received.
We then review the details supplied. Your booking
should only be treated as accepted once Rugby
Inflatables has reviewed it and sent the relevant
booking confirmation.
The required deposit must also be paid in accordance
with the booking arrangements.
Can I book online for a weekday?
Our normal online booking availability is focused on
weekend hires.
Weekday availability is limited and, where available,
must normally be arranged directly with Rugby
Inflatables.
Please contact us
with your date, location, venue and required
equipment before making arrangements.
How far in advance should I book?
We recommend booking as early as possible,
particularly for weekends, school holidays and
popular party dates.
Availability varies throughout the year and an
individual inflatable may already be booked even
where other equipment remains available.
Can I book more than one inflatable?
Yes, subject to availability and the venue or event
location having enough suitable space, access and
electrical power.
You can also browse our
Party Packages
for multi-inflatable options.
Can I change my booking after it has been confirmed?
Changes may be possible depending on availability,
the nature of the requested change and the Terms
& Conditions applying to your booking.
Please contact us as soon as possible if the date,
venue, access times, address, setup area or equipment
requirements change.
Please see
our Terms & Conditions
for the contractual arrangements that apply.
Can I change the inflatable I have booked?
This may be possible if another suitable inflatable
is available.
Any replacement must be suitable for the venue,
available space, access and intended users.
Any difference in hire price will also apply.
What is your cancellation policy?
Cancellation, transfer and refund arrangements
depend on the circumstances and are set out in
our current Terms & Conditions.
Please do not rely on a shortened FAQ
summary for cancellation rights.
Read
our Terms & Conditions
for the current wording applying to your booking.
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Is a deposit required?
Yes. A
£20 deposit per inflatable
is required to secure a confirmed booking unless
another arrangement has been agreed.
A package containing two inflatables therefore
normally requires a
£40 deposit.
Cancellation, transfer and refund arrangements are
explained in
our Terms & Conditions.
When is the remaining balance due?
Unless a different arrangement has been confirmed,
the remaining balance is normally due on the day
of hire.
How can I pay?
The remaining balance can normally be paid by
cash or card on delivery, or using a payment link
supplied by Rugby Inflatables where available.
What is included in the hire price?
Standard inflatable hire includes delivery,
professional installation, the equipment needed
for the setup, handover and collection, subject to
any applicable delivery or venue charges.
Visit
our Delivery Areas page
for information about our service area and delivery
charges.
Are there any additional charges?
Additional charges may apply depending on the type
and location of the booking.
-
Delivery outside our free local delivery area
-
Bookings that require us to work around fixed venue access,
setup or collection times
-
Additional equipment or party extras
-
Staffed event services where agreed
£10 Venue Timing Charge:
applies where Rugby Inflatables needs to work around fixed
venue access, setup or collection times. This can apply to
indoor or outdoor venue bookings.
Any applicable delivery-area charge is separate.
Do you offer discounts?
Discounts or promotional arrangements may occasionally
be available and will be subject to the relevant
eligibility requirements and terms.
Please contact us before booking if you need to
confirm whether a particular discount applies.
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What areas do you cover?
We provide inflatable hire throughout Rugby and
selected surrounding towns and villages within our
normal service area.
Visit
our Delivery Areas page
to check the current delivery area and applicable
charges.
Is delivery, setup and collection included?
Yes. Delivery, professional installation and
collection form part of the hire, subject to any
applicable delivery, venue or additional service
charges.
What time will you deliver and collect?
Standard home and garden hires are planned as part
of our daily delivery and collection routes.
Standard Delivery
09:00–12:00
Standard Collection
17:00–20:00
Standard home-hire delivery and collection times are
planned within the published windows and exact times are
not normally guaranteed.
Venue bookings are arranged around the confirmed
access and exit times supplied to us.
Can I request a specific delivery or collection time?
If you have an important timing requirement, please tell
us before booking so we can confirm whether it can be
accommodated.
Standard home and garden hires are normally planned
within our published delivery and collection windows,
so an exact time should not be assumed unless it has
been specifically agreed by Rugby Inflatables.
For venue bookings that require us to work around fixed
access, setup or collection times, our
£10 Venue Timing Charge may apply.
How are venue delivery and collection times arranged?
Venue hires are arranged around the
confirmed venue access and exit times
supplied with your booking.
We need sufficient time to unload, bring the equipment
into the venue, install it safely, complete our checks
and later remove it before your venue booking ends.
A £10 Venue Timing Charge
applies where Rugby Inflatables needs to work around
fixed venue access, setup or collection times. This is
based on the venue's timing requirements and can apply
to indoor or outdoor venue bookings. Any applicable
delivery-area charge is separate.
Do I need to be present for delivery?
A responsible person aged 18 or over must be
available to receive the equipment and complete
the handover.
Important operating, supervision and safety
information will be provided before the equipment
is left in your care.
What access is required?
Suitable access must be available between our vehicle
and the setup location.
Unless previously discussed, please allow a minimum
access width of approximately 3ft.
Please tell us in advance about narrow gates or
doors, steps, steep slopes, long access routes,
restricted parking, tight turns or other access
difficulties.
If suitable access is not available when we
arrive, we may be unable to complete the setup.
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Are you currently offering outdoor hire?
From October through to 31 March, Rugby Inflatables
operates on an indoor-hire basis only.
Outdoor garden and event hire normally returns from
early April, subject to suitable ground and weather
conditions.
What space is required?
You must provide enough usable space for the selected
inflatable together with its required operating and
safety clearance.
The setup area should be clear of walls, fences,
lighting, trees, washing lines, furniture, play
equipment and other obstructions.
Can you set up on a driveway or hard outdoor surface?
No. When outdoor hire is operating, our inflatable
setups require suitable natural grass or soil where
the equipment can be correctly secured.
We do not install outdoor inflatables on concrete,
paving, tarmac, decking or other hard-standing
surfaces.
Can you set up on artificial grass?
No. Our outdoor setup arrangements require suitable
natural grass or soil and we do not install our
outdoor inflatables on artificial grass.
Does an outdoor setup area need to be level?
The proposed area should be reasonably level, firm,
clean and free from holes, sharp objects, debris,
pet waste and excessive mud.
Final site suitability is assessed when the equipment
is installed.
Do you hire inflatables inside halls and venues?
Yes. Indoor inflatable hire is available where the
venue provides suitable floor space, ceiling height,
equipment access and electrical power.
You should also confirm with the venue that inflatable
equipment is permitted.
Visit
Indoor Bouncy Castle Hire
and
our Party Venue Guide
for more information.
How are inflatables secured indoors?
Indoor inflatables still require suitable restraint
and anchoring arrangements.
Appropriate ballast or other permitted arrangements
are used according to the individual inflatable,
manufacturer information and installation environment.
How do I know whether an inflatable will fit inside a venue?
Check the inflatable's full dimensions and required
operating space against the venue's
usable floor dimensions and
ceiling height.
Chandeliers, lights, beams, stages, radiators,
wall fittings and other fixtures can reduce usable
space even where the overall hall dimensions appear
large enough.
If you're unsure,
contact us before booking.
What power supply is required?
Each inflatable normally requires access to one
suitable 230V 13A socket, subject
to the requirements of the individual equipment.
Multiple inflatables or additional powered equipment
may require additional suitable supplies.
Can an extension lead be run through a window or doorway?
This may be possible only where the cable can be
routed safely without being trapped, crushed,
damaged or creating an unacceptable trip hazard.
Final cable routing is determined during setup.
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Does weather affect indoor hires?
Indoor bookings are normally much less affected by
outdoor weather, provided the venue itself remains
safe and accessible.
Weather guidance below mainly applies when our outdoor
hire season is operating.
What happens if the weather is bad for an outdoor hire?
If wind, heavy rain, extreme heat, unsafe ground
conditions or another weather-related issue makes
an outdoor setup unsafe, the hire may need to be
changed, stopped or cancelled.
The booking and payment arrangements that apply will
be dealt with under
our Terms & Conditions.
When will you decide whether the weather is suitable?
We monitor forecasts leading up to outdoor bookings,
but forecasts and local conditions can change.
A decision may therefore need to be reviewed close
to the hire date or after the actual setup conditions
have been assessed.
What is the maximum wind speed for an inflatable?
The general maximum wind speed for outdoor inflatable
operation is
24 mph (38 km/h), including gusts,
or a lower limit where specified by the manufacturer.
24 mph is a maximum limit, not a target.
Use must stop earlier if conditions become unsafe.
Visit
our Wind & Weather Guidance
for more information.
How do I monitor wind during an outdoor hire?
An anemometer and wind-monitoring information are
provided with outdoor inflatable hires.
Wind conditions must be monitored during the hire
and the inflatable must not continue to be used if
the applicable limit is reached or conditions
otherwise become unsafe.
Can an inflatable be used in the rain?
Light or occasional rain does not always mean an
outdoor booking must immediately be cancelled.
Use must stop if the inflatable becomes excessively
wet, slippery or otherwise unsafe. Heavy or persistent
rain may prevent setup or continued operation.
What happens during very hot weather?
Inflatable surfaces can become hot in direct sunlight
and active play can increase heat-related risk.
Surface conditions, hydration and user welfare must
be considered. Rugby Inflatables may change or stop
a hire where extreme heat cannot be safely managed.
Who is responsible for supervision?
For a standard hire, a responsible person aged 18 or
over must actively supervise the inflatable throughout
use after handover.
The supervisor must follow the handover information,
control user numbers, enforce the operating rules and
stop use if equipment, site or weather conditions
become unsafe.
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Are your inflatables PIPA tested?
Yes. Our current hire inflatables are PIPA tested
and form part of our ongoing equipment inspection
and maintenance arrangements.
They are also checked during setup before being
handed over for use.
Do you check the inflatable pressure?
Yes. Correct operating pressure is an important part
of inflatable safety.
During setup, pressure is checked using a
manometer in accordance with the
relevant equipment requirements.
Is your electrical equipment tested?
Our blowers, leads and associated electrical
equipment form part of our inspection and testing
arrangements, including appropriate electrical
inspection and testing.
Equipment is also visually checked and suitable
electrical protection is used as part of the setup.
Are the inflatables cleaned?
Yes. Inflatables are cleaned and maintained as part
of our normal equipment-care arrangements.
Customers should help protect the equipment by
keeping food, drinks, chewing gum, face paint and
other staining or damaging substances away from it.
Which inflatable is suitable for my child or guests?
Suitability depends on the
individual inflatable.
Users must comply with that inflatable's
manufacturer-stated suitability, permitted user
heights and maximum user numbers.
Please contact us
if you need help choosing a suitable unit.
Can users of very different sizes use the inflatable together?
Where an inflatable permits the relevant users,
people of significantly different size or ability
should be separated where necessary to control
collision risk.
The responsible supervisor should actively manage
users throughout the hire.
Do you supply mats and setup equipment?
Yes. Equipment required for the appropriate
installation of the booked inflatable is supplied
as part of the hire.
This may include anchoring or ballast arrangements,
impact-absorbing mats, electrical equipment and
operating guidance as appropriate to the setup.
What happens if an inflatable develops a fault?
Stop use, remove users and prevent anyone from
re-entering the inflatable.
Do not attempt to repair, move, reposition,
alter or re-anchor the equipment yourself.
Please
contact Rugby Inflatables
for advice.
↑ Back to FAQ categories
How long is a standard hire?
A standard home hire is normally approximately
8 hours.
Venue bookings instead operate around the confirmed
venue access and exit times.
Can food or drinks be used on the inflatable?
No. Food, drinks, sweets and chewing gum should not
be taken onto the inflatable because they can create
slip hazards, staining or damage.
Can shoes be worn on the inflatable?
No. Shoes must be removed before using the inflatable.
Sharp, hard or loose items should also be removed
where required.
Can users with face paint use the inflatable?
No. Our policy is
no face paint on the inflatables
because some face paints can permanently stain the
material.
If face painting is part of your party, please make
arrangements to keep painted users off the inflatable.
Can pets go near the inflatable?
Pets should be kept away from the inflatable,
blower, cables, mats and anchoring equipment
throughout the hire.
Can I turn the blower off during the hire?
The blower must normally remain switched on
continuously while the inflatable is available
for use.
Do not disconnect or alter the electrical setup
unless instructed by Rugby Inflatables or action
is required because of an emergency.
Can I move the inflatable?
No. Once installed, the inflatable must not be
moved, repositioned, adjusted, disconnected or
re-anchored by the hirer.
Contact us if you have any concern about the setup.
What happens if the equipment is damaged or excessively dirty?
The hirer must take reasonable care of the equipment
during the hire period.
Where applicable, cleaning, repair or replacement
costs resulting from misuse, negligence or a breach
of the hire terms will be considered in accordance
with the Terms & Conditions.
Do I need to clean or pack away the inflatable?
No. Rugby Inflatables will deflate, dismantle and
pack away the equipment at collection.
Please remove users and personal belongings and
make sure suitable access is available when we
arrive.
What should I do if collection is later than expected?
Collection routes can occasionally be affected by
traffic, access delays or earlier bookings.
Continue to follow the handover and supervision
requirements until we arrive.
Do not deflate, disconnect or pack away the equipment
yourself.
Do you offer overnight hire?
No. Rugby Inflatables does not offer overnight
inflatable hire.
Equipment is collected on the hire date in accordance
with the collection arrangements for the booking.
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Are you insured?
Yes. Rugby Inflatables holds
£5 million Public Liability Insurance,
subject to the terms, conditions and exclusions of
the policy.
Can you provide safety and insurance documents to a venue?
Yes. We maintain safety and compliance documentation
to support our inflatable-hire activities.
Venues, schools, councils and event organisers can
view our
Safety Documents & Risk Assessments
page or
contact us
if additional booking-specific information is needed.
Who is responsible during the hire?
For a standard hire, Rugby Inflatables may leave after
the equipment has been set up and handed over. The
hirer must then provide suitable continuous supervision,
take reasonable care of the equipment and follow the
operating and safety information provided at handover.
What happens if the setup location is unsuitable?
Safety takes priority. If the location, surface,
access, available space, power supply or conditions
are unsuitable, Rugby Inflatables may be unable to
install the equipment.
Any booking or payment consequences will be handled
in accordance with
our Terms & Conditions.
Can Rugby Inflatables stop equipment being used?
Yes. We may stop or refuse use where equipment is
being operated unsafely, instructions are not being
followed or conditions are no longer suitable.
Where can I read more about your safety procedures?
↑ Back to FAQ categories
Already Booked?
Our post-booking guide explains what happens from booking review
and confirmation through to preparation, payment, setup,
handover and collection.
What Happens After You Book? →
Still Have Questions?
If you haven't found what you need above, we'll be happy to
help with your booking, venue, equipment, safety or delivery
requirements.
Bounce • Play • Party • Fun