Frequently Asked Questions
Welcome to the Rugby Inflatables FAQ page! We know planning an event comes with lots of questions, so we’ve gathered the most common ones to help you get answers fast. Whether you’re booking a bouncy castle, checking delivery areas, or wondering about weather cancellations, we’ve got you covered.
If you still can’t find what you’re looking for, feel free to reach out using our Contact Us page or fill in the Quick Enquiry Form. No question is too small — and it might help someone else in the future too!
General Booking Questions
Q: How do I book a bouncy castle?
A: You can book directly through our website, by calling us, or by messaging us via email or social media. We’ll confirm availability and send you a booking confirmation.
Q: How far in advance should I book?
A: We recommend booking as early as possible, especially for weekends and school holidays. Last-minute bookings may be available depending on availability.
Q: Is a deposit required?
A: Yes, a small deposit (£20 Per Inflatable) is required to secure your booking. The remaining balance is due on or before the day of hire.
Q: What payment methods do you accept?
A: We accept cash on delivery, bank transfers, and online card payments. Let us know your preference at the time of booking.
Q: Do you offer same-day bookings?
A: If we have availability and can reach you in time, we’ll do our best! Give us a call for last-minute bookings.
Q: Can I change my booking after it’s confirmed?
A: Yes, subject to availability. Please give us as much notice as possible, you may incur a fee if within 14 days of event date. (Section 12 on T+C’s)
Q: What is your cancellation policy?
A: We recognise that circumstances can change, and it may be necessary for a customer to cancel their booking. Any cancelled orders are subject to the following cancellation charges:
- More than 14 days before the event date, a refund of no more than 80% of the booking total will be given or the chance to change the date within 3 months of the original hire date.
- Within 14 days before the event date, no refunds in part or full will be given. Our Adverse Weather Policy supersedes the above Cancellation Policy.
Q: Is there a minimum or maximum hire time?
A: Most hires are for the day, typically around 6–8 hours. Please note times will vary and we may not be able to collect at selected times and may need to make adjustments.
Delivery & Setup
Q: What areas do you cover for delivery?
A: We cover Rugby & Surround Areas. If you’re unsure whether we deliver to your area, Feel free to to check out our Delivery Areas Page.
Q: Is delivery and setup included in the price?
A: Yes, delivery, setup, and collection are included within a 8 mile area. Additional charges apply for locations over 8 miles uptown 12 miles.
Q: What time will you deliver and collect the castle?
A: We aim to deliver for your selected times.
Q: Do I need to be home for delivery and pickup?
A: Yes. We need someone to show us where to set up and to sign the hire agreement. If that’s not possible, let us know in advance.
Q: How much space is required for the bouncy castle?
A: Each castle varies, all our castles display required space sizes on the SIZE tab on the product pages.
Q: Can the bouncy castle be set up on grass or indoors?
A: We can only set up on grass or indoors. Just let us know your surface type so we can bring the right anchoring equipment.
Q: What if there are steps or restricted access to the setup area?
A: Please let us know in advance. We can usually manage with some planning, but steep steps or very narrow access may limit our options. WE DO NOT DELIVER TO UPSTAIRS GARDENS OR VENUES.
Weather & Safety
Q: What happens if it rains on the day?
A: Light rain is usually fine, but we’ll cancel free of charge if heavy rain or strong winds make it unsafe to set up. We’ll always prioritise safety.
Q: Is the bouncy castle safe in wind or rain?
A: Our castles are tested to strict safety standards, but we won’t operate in high winds or extreme weather. We monitor forecasts and will advise you if conditions look unsafe.
Q: Do you provide safety mats or anchors?
A: Yes, all our hires include safety mats and proper anchoring, whether on grass (pegs) or indoor surfaces (weights).
Q: Do you provide instructions or supervision?
A: We provide full safety instructions on setup. Supervision is the responsibility of the hirer unless otherwise agreed (e.g., for corporate or school events).
Q: Are your inflatables insured and safety tested?
A: Absolutely. All our inflatables are PAT and PIPA tested regularly and we carry full public liability insurance.
Q: What age groups are the castles suitable for?
A: We normally go by the size of the customers not the age groups. All this infomation will also be available on the products suitability tab.
During the Event
Q: How many children can use the castle at once?
A: This depends on the size of the castle and the age of the children. We provide a safety guide with maximum users for each inflatable.
Q: Can food, drinks, or shoes be worn on the castle?
A: No – please remove shoes, glasses, and jewellery. No food, drink, face paint, or silly string is allowed on the castle to keep it clean and safe.
Q: What if the inflatable gets damaged or dirty during use?
A: Accidents happen – just let us know. Damage due to misuse may result in a cleaning or repair fee.
Q: Can I move the castle after it's been set up?
A: NO! Moving the castle yourself is unsafe and may damage it. If you need to relocate it, please contact us.
Packages
Q: Can I hire multiple castles at once?
A: Definitely. We regularly cater for school fairs, corporate events, and large parties. Contact us early to reserve everything you need.
Q: Do you supply power if there’s no access to electricity?
A: Unfortunately at the moment we do not have a generator to supply for power.
Legal & Insurance
Q: Are you insured?
A: Yes, we carry £5 million public liability insurance for your peace of mind.
Q: Can you provide a risk assessment for schools or councils?
A: Absolutely. We regularly work with schools and councils and can provide full risk assessments and insurance documents.
Still have questions?
Visit our Contact Us page and send us a quick message — we’re always happy to help!