Frequently Asked Questions – Rugby Inflatables
Welcome to the Rugby Inflatables FAQ page. We know planning an event can bring up lots of questions, so we’ve answered the most common ones about bouncy castle hire in Rugby and surrounding areas.
Whether you’re booking an inflatable, checking delivery areas, or wondering what happens if the weather changes, you’ll find the answers below.
If you still need help, please visit our Contact Us page and complete the Quick Enquiry Form — we’re always happy to help.
General Booking Questions
How do I book a bouncy castle?
You can book your bouncy castle hire directly through our website, or contact us by phone, email, or social media. Once availability is confirmed, we’ll send you a booking confirmation.
How far in advance should I book?
We recommend booking as early as possible, especially for weekends, school holidays, and peak summer dates. Last-minute bookings may be available depending on availability.
Is a deposit required?
Yes. A £20 deposit per inflatable is required to secure your booking. The remaining balance must be paid on or before the day of hire.
What payment methods do you accept?
We accept cash and card payments, including Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
Do you offer same-day bookings?
If availability allows and we can reach you in time, we’ll always try to help. Please call us directly for same-day bouncy castle hire enquiries.
Can I change my booking after it’s confirmed?
Yes, changes are possible subject to availability. Please give as much notice as possible. Changes made within 14 days of the event date may incur a fee (see Section 12 of our Terms & Conditions).
What is your cancellation policy?
We understand plans can change. Our cancellation policy is as follows:
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More than 14 days before the event:
Up to 80% refund of the booking total, or the option to move the booking to a new date within 3 months.
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Within 14 days of the event:
No refunds will be issued. Our Adverse Weather Policy may apply where relevant.
Is there a minimum or maximum hire time?
Most hires are for the day, typically 6–8 hours. Delivery and collection times may vary depending on our schedule, and adjustments may be required.
Delivery & Setup
What areas do you cover?
We provide bouncy castle hire in Rugby and surrounding areas. Please visit our Delivery Areas page to check if we cover your location.
Is delivery and setup included in the price?
Yes. Delivery, setup, and collection are included within an 8-mile radius of Rugby. Additional charges apply for locations over 8 miles (up to 12 miles).
What time will you deliver and collect?
Delivery is usually between 9am and 12pm, with collection between 5pm and 8pm.
Do I need to be present for delivery and collection?
Yes. We require someone to be present to show us where to set up and to sign the hire agreement. Please contact us in advance if this may be an issue.
How much space is required?
Each inflatable has different space requirements. Please check the Size tab on the product page for full dimensions and clearance information.
Can inflatables be set up on grass or indoors?
Yes. We can set up on grass or indoors only. Please tell us the surface type when booking so we bring the correct anchoring equipment.
What if there are steps or restricted access?
Please inform us in advance. While we can manage many access situations, we do not deliver to upstairs gardens or venues, and very narrow or steep access may limit setup.
Weather & Safety
What happens if it rains?
Light rain is usually fine. However, if heavy rain or strong winds make it unsafe, we will cancel free of charge. Safety always comes first.
Is it safe to use inflatables in wind?
All inflatables are safety tested, but we will not operate in high winds or extreme weather. We closely monitor forecasts and will advise you if conditions are unsafe.
Do you provide safety mats and anchors?
Yes. All hires include safety mats and appropriate anchoring:
Do you provide instructions or supervision?
We provide full safety instructions during setup. Supervision is the responsibility of the hirer unless agreed otherwise (e.g. schools or corporate events).
Are your inflatables insured and tested?
Yes. All inflatables are PIPA tested, PAT tested, and covered by £5 million public liability insurance.
What age groups are the inflatables suitable for?
We base suitability on user size rather than age. Full suitability details are listed on each product’s Suitability tab.
During the Event & Collection
How many children can use the inflatable at once?
This depends on the inflatable size and the users’ height. Maximum user numbers are provided with each inflatable.
Are food, drinks, or shoes allowed?
No. Please remove shoes, glasses, and jewellery. No food, drinks, face paint, or silly string are allowed on the inflatable.
What if the inflatable gets dirty or damaged?
Please let us know. Normal use is expected, but damage caused by misuse may result in a cleaning or repair charge.
Can I move the inflatable after setup?
No. Moving inflatables yourself is unsafe and not permitted. If relocation is required, please contact us.
Should I deflate or unplug the inflatable before collection?
No. Please leave everything inflated, plugged in, and in place. Our team will safely pack away the equipment.
Packages & Power
Can I hire multiple inflatables?
Yes. We regularly supply events, school fun days, and corporate bookings. Please contact us early for large or multiple-item hires.
Do you supply generators?
At this time, we do not supply generators. A standard power socket is required.
Legal & Insurance
Are you insured?
Yes. We carry £5 million public liability insurance for every hire.
Can you provide risk assessments?
Yes. We regularly work with schools, councils, and organisations and can provide full risk assessments and insurance documentation.
Still Have Questions?
If you can’t find what you’re looking for, please visit our Contact Us page or send us a quick enquiry — we’re always happy to help.