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07949263237

Privacy Policy | Rugby Inflatables

Effective Date: November 2025
Last Reviewed: November 2025

Welcome to Rugby Inflatables’ Privacy Policy.
We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant UK data protection laws.

Quick Summary

We take your privacy seriously.
Your personal information is collected and processed only when necessary to provide our services, and it is always stored securely.
We never sell or share your data for marketing purposes.

Who We Are

In this document:

  • “We” / “Us” refers to Rugby Inflatables and its representatives.

  • “You” refers to visitors to our website and our customers.

Data Controller / Business Owner:
Macauly Peel

If you have any questions or concerns about your data, please contact Macauly directly at info@rugby-inflatables.co.uk

Why We Collect and Process Your Data

We collect and process personal information so we can:

  • Respond to your enquiries and manage bookings

  • Deliver, install, and collect inflatable equipment

  • Comply with legal, insurance, and tax obligations

  • Maintain safety records and inspection documentation

  • Improve our services through feedback and analytics

  • Manage marketing and promotional communications (where you’ve consented)

Types of Data We Collect

  • Full name

  • Contact details (email address, phone number, delivery address)

  • Event information (venue, date, setup location)

  • Payment and invoice records

  • IP address (if using our website or online booking system)

  • Photos of setups (see Section 10 below)

We only collect the data you voluntarily provide or that is necessary to fulfil your booking.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to deliver the service you have booked

  • Legal obligation – for tax, insurance, and health & safety compliance

  • Legitimate interest – to operate and improve our business services

  • Consent – for optional marketing or use of identifiable photos

You can withdraw consent at any time by contacting us.

How Long We Keep Your Data

We retain your data only for as long as necessary:

Type of Record

Retention Period

Booking / hire records

6 years (tax and insurance requirements)

Accident / incident reports

Minimum 3 years (longer if minors involved)

Marketing / photo consent forms

Until consent withdrawn or after 3 years

General enquiries

Deleted once resolved

After this period, your data is securely deleted or anonymised.

Who Has Access to Your Data

Access to your personal data is strictly limited to:

  • Macauly Peel (Data Protection Officer & Owner)

  • Authorised, trained members of staff who handle bookings and deliveries

We also use trusted third-party service providers who securely process data on our behalf:

  • Booking Online Ltd (Website & booking system provider)

  • Fastmail (Email service provider)

  • Social media platforms if you communicate with us via those channels

All partners comply with UK GDPR and our own privacy standards.

When We May Share Your Data

We may share data when:

  • Required to comply with legal obligations (e.g., tax, insurance, or accident investigations)

  • Responding to lawful requests from authorities

  • Preventing or detecting fraud or misuse of services

Any sharing is limited, secure, and only for the purpose intended.

Photography & Marketing

We occasionally take photos of our equipment setups for:

  • Safety and insurance records

  • Marketing, such as social media posts, website galleries, or printed materials

We never photograph or publish identifiable individuals (especially children) without prior written consent.

  • No consent is required for photos showing equipment only (e.g. setups without people).

  • Consent is required if any person is visible or identifiable.

  • We seek permission before using photos taken on private property (e.g. gardens, schools, venues), this is included in our hire agreement.

  • You may withdraw consent at any time, and we will remove or delete images promptly.

This ensures Rugby Inflatables remains fully compliant with data protection law.

Marketing Preferences

If you have opted in to receive marketing updates, you can unsubscribe or update preferences anytime:

  • Contact us directly at 07949 263237 or

  • Via email at Info@rugby-inflatables.co.uk

  • By clicking the "unsubscribe" link at the bottom of our emails

We will only contact you for marketing with your explicit consent.

Cookies and Website Tracking

Our website uses cookies to improve user experience and enable booking functionality.
Cookies are small text files stored on your device; ours are temporary and non-identifying.

Third-party cookies may be used for analytics, such as:

  • Google Analytics – to understand website performance and visitor behaviour

You can manage or disable cookies through your browser settings.

For more information, please visit Google’s Cookie Policy.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request erasure (“right to be forgotten”) where applicable

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request a copy of your data in a portable format

To exercise your rights, contact us via the details above.
We will respond within one month.

Data Security

We use appropriate measures to keep your data secure:

  • Password-protected devices and systems

  • Encrypted or limited-access data storage

  • Secure deletion and disposal of old records

  • Restricted staff access on a need-to-know basis

Data Breach Procedure

In the unlikely event of a data breach:

  • We will immediately assess and contain the breach.

  • Notify The Information Commissioner’s Office (ICO) within 72 hours where required.

  • Inform affected individuals if there is a high risk to their privacy.

How to Make a Complaint

If you are unhappy with how we handle your personal data:

  1. Please contact Macauly Peel first so we can resolve the issue.

  2. If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Policy Review

This policy will be reviewed annually or sooner if there are changes to operations, legislation, or data handling practices.

Approved by:

Macauly Peel – Data Protection Officer
Rugby Inflatables
07949 263237
info@rugby-inflatables.co.uk
Date: November 2025