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07949263237 01788432383

Privacy Policy | Rugby Inflatables

Effective Date: November 2025
Last Reviewed: March 2026

At Rugby Inflatables, we are committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and store your information in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

Quick Summary

  • We only collect data necessary to provide our services
  • Your information is stored securely
  • We never sell or share your data for marketing purposes
  • You remain in control of your personal data at all times

Who We Are

In this policy:

  • “We / Us” refers to Rugby Inflatables
  • “You” refers to our customers and website visitors

Data Controller: Macauly Peel

📧 Email: info@rugby-inflatables.co.uk

Why We Collect Your Data

We collect and process personal data to:

  • Respond to enquiries and manage bookings
  • Deliver, install, and collect equipment
  • Meet legal, insurance, and tax requirements
  • Maintain safety and inspection records
  • Improve our services
  • Send marketing communications (only with your consent)

What Data We Collect

We may collect:

  • Name
  • Contact details (email, phone, address)
  • Event details (date, venue, setup info)
  • Payment and invoice records
  • IP address (via website use)
  • Photos of equipment setups (see Photography section)

👉 We only collect data that is necessary to provide our services.

Lawful Basis for Processing

We process your data under:

  • Contractual necessity – to fulfil your booking
  • Legal obligation – tax, insurance, and safety compliance
  • Legitimate interest – to operate and improve our business
  • Consent – for marketing and identifiable photos

👉 You can withdraw consent at any time.

How Long We Keep Your Data

Data Type Retention Period
Booking / hire records 6 years
Accident / incident reports Minimum 3 years (longer if minors involved)
Marketing / photo consent Until withdrawn or up to 3 years
General enquiries Deleted once resolved

After this period, data is securely deleted or anonymised.

Who Has Access to Your Data

Access is strictly limited to:

  • Macauly Peel (Owner & Data Controller)
  • Authorised staff involved in bookings and deliveries

We also use trusted providers:

  • Booking Online Ltd (booking system)
  • Fastmail (email provider)
  • Social media platforms (if you contact us via them)

All providers comply with UK data protection standards.

When We May Share Your Data

We only share data when necessary:

  • To meet legal obligations
  • For insurance or accident investigations
  • To prevent fraud or misuse

👉 Any sharing is minimal, secure, and purpose-specific.

Photography & Marketing

We may take photos of equipment for:

  • Safety and insurance records
  • Marketing (website, social media, print)

Important:

  • We do not use identifiable images of individuals without consent
  • This is especially strict for children
  • Consent is required for any identifiable person
  • No consent is needed for equipment-only photos

👉 You can withdraw consent at any time.

Marketing Preferences

You will only receive marketing if you opt in.

You can unsubscribe at any time:

Cookies & Website Tracking

Our website uses cookies to:

  • Improve user experience
  • Enable booking functionality
  • Analyse website performance

We may use tools like:

  • Google Analytics (visitor behaviour insights)
  • Microsoft Clarity (visitor behaviour insights)

👉 You can manage cookies through your browser settings.

Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request a copy of your data

👉 We will respond within one month.

Data Security

We protect your data using:

  • Password-protected systems
  • Restricted access controls
  • Secure storage and deletion processes

Data Breach Procedure

In the unlikely event of a breach:

  • We will assess and contain the issue immediately
  • Notify the Information Commissioner's Office (ICO) within 72 hours if required
  • Inform affected individuals if necessary

Making a Complaint

If you have concerns:

  1. Contact us first — we’ll aim to resolve it quickly
  2. If needed, contact the Information Commissioner's Office:

🌐 www.ico.org.uk
📞 0303 123 1113

Policy Updates

This policy is reviewed annually or when required due to changes in legislation or business operations.

Approved By

Macauly Peel
Data Controller – Rugby Inflatables

📞 01788 432 383
📧 info@rugby-inflatables.co.uk