RUGBY INFLATABLES – TERMS AND CONDITIONS OF HIRE
These Terms and Conditions govern the hire of equipment and any associated services provided by Rugby Inflatables. By proceeding with a booking, you (“the Hirer”) agree to be bound by these Terms.
1. DEFINITIONS
“Rugby Inflatables”, “we”, “us”, or “our” refers to the business supplying the equipment.
“Hirer”, “you”, or “your” refers to the individual, company, or organisation making the booking.
“Equipment” refers to all inflatables, party extras, and any associated items hired.
2. FORMATION OF CONTRACT
A contract is formed when we accept your booking and receive the required deposit.
This agreement is governed by the laws of England and Wales, and subject to the jurisdiction of the English courts.
3. PAYMENT
A deposit of £20 per inflatable is required at the time of booking.
The deposit secures your booking and covers administrative costs and loss of business. For this reason, all deposits are strictly non-refundable in the event of cancellation by the Hirer.
The remaining balance must be paid in full before or upon delivery. We reserve the right to withhold setup or cancel the booking if full payment is not received.
4. CANCELLATION POLICY
4.1 Cancellation by the Hirer
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More than 14 days before the event:
A refund of up to 80% of the total booking value (excluding the non-refundable deposit) may be issued. Alternatively, the booking may be rescheduled within 3 months of the original date, subject to availability.
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Within 14 days of the event:
No refunds will be issued due to loss of business and inability to rebook the date.
All deposits are non-refundable in all circumstances where cancellation is made by the Hirer.
All cancellations must be made in writing via email from the original booking email address.
4.2 Cancellation by Rugby Inflatables
We reserve the right to cancel a booking in the following circumstances:
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Circumstances beyond our control (e.g. vehicle breakdown, staff shortage, equipment failure)
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Unsafe or unsuitable site conditions
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Inaccurate or misleading booking information
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No responsible adult (18+) present at delivery
Where cancellation is due to circumstances beyond our control, a full refund or alternative date will be offered.
Where cancellation is due to the Hirer’s failure to meet requirements, the full booking cost remains payable.
5. ADVERSE WEATHER
We reserve the right to cancel, postpone, amend, or terminate a hire where weather conditions make the use of the equipment unsafe.
Examples of unsafe conditions include, but are not limited to:
- Wind speeds exceeding the manufacturer’s or industry-recommended limits
- Heavy or persistent rain
- Thunderstorms or lightning
- Flooding or waterlogged ground conditions
- Extreme temperatures
- Any other weather condition which, in our reasonable opinion, presents a risk to users, staff, equipment, or members of the public
Where Rugby Inflatables cancels a booking due to unsafe weather conditions, the Hirer will be offered either:
a) A rescheduled date within 3 months of the original booking date, subject to availability; or
b) A refund of all monies paid excluding any non-refundable deposit.
All weather-related decisions are made solely by Rugby Inflatables and are final. Safety will always take precedence over the continuation of a hire.
6. DELIVERY AND COLLECTION
Delivery and collection times are approximate and may vary due to traffic, previous bookings, weather conditions, or operational requirements.
The Hirer must ensure:
- Safe and suitable access to the setup location
- Adequate space for delivery, setup, and collection
- The equipment is available and ready for collection at the agreed time
- A responsible adult aged 18 years or over is present at both delivery and collection
Only Rugby Inflatables personnel may install, dismantle, move, or adjust equipment.
If collection is delayed due to the Hirer’s actions or failure to provide access, additional charges may apply.
Where Rugby Inflatables is unable to collect equipment at the agreed time due to the Hirer, the Hirer shall be responsible for any reasonable costs incurred, including additional labour, travel expenses, and subsequent collection visits.
7. SITE REQUIREMENTS
The Hirer is responsible for ensuring:
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Adequate space and safe setup conditions
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Suitable surface and access
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Permission for use of land where required
Failure to meet these requirements may result in cancellation with full charges applied.
8. USE OF EQUIPMENT
8.1 The Hirer agrees to:
- Ensure continuous responsible adult supervision of the equipment at all times during use
- Operate the equipment in accordance with any instructions provided by Rugby Inflatables
- Prevent overcrowding, misuse, rough play, climbing on walls, or any unsafe behaviour
- Ensure users remove footwear, sharp objects, jewellery, food, drink, and chewing gum before using the equipment
- Prevent use by persons under the influence of alcohol or drugs
- Immediately cease use if the equipment becomes unsafe or damaged
The Hirer is responsible for the equipment from the time of delivery until collection by Rugby Inflatables.
8.2 Alteration or movement of equipment
The Hirer must not move, relocate, modify, repair, tamper with, disconnect, reconnect, switch off, or otherwise interfere with the equipment after installation.
Only Rugby Inflatables personnel are authorised to install, dismantle, reposition, repair, or make adjustments to the equipment.
Any loss, damage, injury, or costs arising from unauthorised interference with the equipment shall be the responsibility of the Hirer.
9. LOSS OR DAMAGE
The Hirer is responsible for all equipment supplied by Rugby Inflatables from the time of delivery until collection by Rugby Inflatables.
The Hirer shall take all reasonable steps to protect the equipment from theft, loss, damage, vandalism, misuse, adverse weather, or unauthorised use.
The Hirer shall be liable for any loss, theft, damage, destruction, or non-return of equipment occurring during the hire period, except where such loss or damage is directly caused by Rugby Inflatables.
Where equipment is damaged during the hire period, the Hirer shall be responsible for all reasonable costs associated with returning the equipment to its previous condition, including but not limited to:
- Inspection
- Cleaning
- Repairs
- Transportation
- Testing
- Recertification
- Replacement of damaged parts
Where equipment cannot be economically repaired, or is deemed unsafe to repair, the Hirer shall be liable for the full replacement cost of the equipment.
In the event that equipment is lost, stolen, destroyed, withheld from collection, or otherwise unavailable for collection at the agreed time, Rugby Inflatables reserves the right to charge the Hirer the full replacement cost of the equipment together with any reasonable costs incurred in recovering or replacing the equipment.
The Hirer may also be liable for any demonstrable loss of earnings suffered by Rugby Inflatables where damage, loss, theft, or non-return of equipment results in the cancellation of confirmed future bookings.
Where theft is alleged, the Hirer must report the matter to the police and provide Rugby Inflatables with a valid crime reference number within 48 hours of becoming aware of the incident.
10. LIABILITY
We are not liable for loss, damage, or injury arising from use of the equipment except where caused by our negligence or breach of statutory duty.
Nothing in these Terms excludes or limits liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any liability that cannot be excluded under UK law
11. HEALTH AND SAFETY
The Hirer must ensure all users:
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Follow safety instructions
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Are physically able to use the equipment
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Do not use equipment under the influence of alcohol or drugs
Use is at the Hirer’s own risk.
12. WEATHER & SAFETY COMPLIANCE
Inflatables must not be used in unsafe conditions, including high winds or heavy rain.
We reserve the right to cease operation if safety is compromised.
13. CHANGES TO BOOKINGS
Changes must be requested in writing.
Fees may apply where applicable.
14. PHOTOGRAPHY
We may take photographs of equipment setups for operational or marketing purposes.
No identifiable individuals will be photographed or used without consent.
You may opt out by notifying us in writing.
15. OWNERSHIP
All equipment remains the property of Rugby Inflatables at all times.
16. INSURANCE
Rugby Inflatables maintains Public Liability Insurance for its business operations.
A copy of our current insurance certificate is available upon request.
The Hirer is responsible for ensuring that their event, venue, and activities are suitable for the hired equipment and for obtaining any additional insurance cover they consider necessary.
Nothing in this clause limits or excludes any liability that cannot lawfully be excluded under the laws of England and Wales.
17. FORCE MAJEURE
We are not liable for failure to perform obligations due to events beyond our control.
18. SEVERABILITY
If any provision is deemed unenforceable, the remaining Terms remain valid.
19. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties.
20. CONSUMER RIGHTS
Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
21. ACCEPTANCE
By proceeding with a booking, you confirm that you have read, understood, and agree to these Terms and Conditions.