TERMS AND CONDITIONS.
At Rugby Inflatables, we prioritise the safety of our customers and want to ensure that everyone has a great experience using our service. We kindly request that you carefully read our Hire Agreement before proceeding with booking our equipment.
WHEN PROCEEDING WITH YOUR BOOKING, YOU AS THE HIRER ARE AGREEING TO OUR TERMS AND CONDITIONS.
1. GENERAL
This contract pertains to the hire of items and accessories, including the sale of goods and services, referred to as "Equipment". The individual(s), company, or organisation hiring the equipment or purchasing goods are referred to as the "hirer" or "hirer's". If any condition is deemed invalid, it will not affect the other conditions. Nothing in the contract will limit a consumer's existing legal rights. The Contract is not assignable and becomes effective when Rugby Inflatables accepts the Hirer's booking. This agreement is ruled by and constructed under the laws of England, and the parties involved submit to the exclusive jurisdiction of the English Courts. Rugby Inflatables reserves the right to make reasonable amendments to this contract without giving notice to the other party or parties.
2. OWNERSHIP OF EQUIPMENT AND GOODS
Any equipment that you hire remains the property of Rugby Inflatables at all times. The ownership of any goods you purchase from us transfers only after full payment is made by you.
3. LOSS OF EQUIPMENT
If equipment is unavailable for inspection and collection, Rugby Inflatables will consider it lost. You will be required to pay a penalty charge for equipment replacement equivalent to the replacement value and lost revenue for the total cost of future dated bookings that are unable to be met. Additionally, you will be charged £20 per day plus the daily hire charge starting from the day of the hire until Rugby receives the penalty charge and associated costs.
4. SECURITY OF EQUIPMENT
The hirer is responsible for the security of the equipment until it is picked up by Rugby Inflatables. The hirer agrees not to sell, alter, repair, or change the equipment in any way.
5. HIRE FEES
Our minimum hire fee does not include overnight fees, multi-day bookings, or delivery charges. All prices shown on product pages are for single-day bookings.
6. PAYMENT
Bookings require £20 deposit per inflatable payable upon booking. All outstanding balances must be paid in full before or upon delivery on the hire date. A hire will not be completed unless payment has been made. Rugby Inflatables reserves the right to cancel any booking if the full balance is not paid.
7. DELIVERY AND COLLECTION
Delivery and collection times are approximate. We will always try to arrive at or before the times shown on the booking. Standard delivery times are between 9:00 AM and 12:00 PM, and standard collection times are between 4:00 PM and 8:00 PM. These times may vary depending on the specific inflatable booked and its availability. While we aim to accommodate your requested times, please note that delivery and collection slots may be adjusted to fit our schedule. Exact delivery and collection times will be provided the day before your hire, and we aim to meet these as closely as possible. We will attempt to call you if we are running more than 10 minutes late for delivery or collection. The hirer must ensure that all hire items are available for collection by the agreed collection time. Also, only Rugby Inflatables team members are permitted to pack away the items. Any damage caused by a third party attempting to pack away equipment will be charged in line with the damage fees stated.
8. REQUIRED SPACE
It is the responsibility of the hirer to ensure there is safe, sufficient, and suitable access for Rugby Inflatables to enter and leave the area where the hired items are to be situated. Additionally, there should be safe, sufficient, and suitable space for the hired items to be set up. This includes clean, flat, level areas free of anything that could cause harm or damage to our equipment or staff. We are unable to provide our items to public land, communal land, or areas such as gardens shared by flats without the express written consent of the landowner. The written consent must be provided to Rugby Inflatables at the time of booking or no later than 14 days in advance of your event date.
9. INSTALLATION
Rugby Inflatables requires the hirer to be present for the delivery of all hired items so they can inspect the cleanliness, condition, and repair of the items supplied, and receive any necessary instructions and/or safety briefing. Hired items will not be installed until payment has been made in full. The hirer can nominate a person to take delivery of hired items on their behalf, by providing an email sent from the email address shown on the booking, naming the nominated person. The responsibility for the booking will remain with the hirer.
10. CANCELLATION POLICY
At Rugby Inflatables, we understand that circumstances can change and you may need to cancel or modify your booking with us. Our cancellation policy below outlines the important details, including any applicable fees or refunds. Please note that this cancellation policy applies to all bookings.
Cancellation by Rugby Inflatables:
It is very rare for us to have to cancel a booking; however, some circumstances may arise such as:
- If we are forced to cancel due to reasons beyond our control e.g. a vehicle breakdown, equipment failure, theft, staff shortage, or any other unforeseen situation, a full refund of all payments received will be made or alternative arrangements for a different date or time can be made with no charge.
- If we are forced to cancel due to a failure on the part of our customer to ensure the site is suitable for our products e.g.lack of space, unsuitable surface, narrow gates or paths, dangerous obstacles, or animal fouling, the client will be liable for the full cost of the booking with no option to transfer the booking to another date or time. Responsibility to ensure the site is suitable rests entirely with the person making the booking. If in doubt, please ask us before the booking.
- If we are forced to cancel due to a failure on the part of the hirer to provide accurate or truthful information relating to the delivery address, intended use, intended users, or intended surface type, the customer will be liable for the full cost of the hire with no option to transfer the booking to another date or time. The hirer must provide accurate and honest information when making the booking.
- If an adult 18 years of age or older is not present at the time of delivery to accept responsibility for the equipment Rugby Inflatables will cancel.
In the event of bad weather (Regards to our Adverse Weather Policy - Section 11), we will offer you the opportunity to move your booking indoors or to another day no later than 3 months after the original hire date. If you decide not to reschedule your booking, there will be no refunds issued.
Cancellation by the Client
We recognise that circumstances can change, and it may be necessary for a customer to cancel their booking. Any cancelled orders are subject to the following cancellation charges:
- More than 14 days before the event date, a refund of no more than 80% of the booking total will be given or the chance to change the date within 3 months of the original hire date.
- Within 14 days before the event date, no refunds in part or full will be given. Our Adverse Weather Policy supersedes the above Cancellation Policy.
11. ADVERSE WEATHER POLICY
- In the event of severe/extreme weather such as high winds, heavy rain, or blistering heat, we may need to cancel your booking for the safety of users, the general public, or our staff. We will discuss with you, the hirer on the day as to whether we feel the current weather is suitable for our equipment. We will try to delay our set-up or make our collection earlier if possible to avoid the weather. Our decision is final as to whether it is unsuitable; changing the delivery address to an indoor space may result in a delivery charge.
- If cancellation is made by the hirer, no refunds in part or full will be given.
- Heavy rain or consistent rain all day may result in cancellation by us. You will be offered the chance to reschedule your booking for a new date no later than 3 months after the original hire date. No refunds in part or full will be given.
- High winds predicted to be over 24mph will result in a cancellation by us. Should no alternative venue be available, you will be offered the chance to reschedule your booking for a new date no later than 3 months after the original hire date. No refunds in part or full will be given.
- Risk-assessed areas for wind/heavy rain. In some cases, we may be able to deliver the equipment even if the predicted forecast shows extreme weather; each venue will be assessed case by case. Examples of areas which can be risk assessed are: if the predicted weather states rain but it is not raining or areas are overly sheltered by high hedges or buildings protecting against the wind.
12. CHANGES TO BOOKINGS:
1. Date Changes:
- Changing the date more than 14 days before the event will not result in any additional fees.
- Changes made within 14 days of the event date are subject to cancellation only. The full payment for the original booking must be made before a new booking for the desired date can be confirmed.
2. Product Changes:
- If items are removed or exchanged more than 14 days before the hire date, resulting in a total balance less than the original balance, a charge of 50% of the price difference will apply.
- If items are removed or exchanged less than 14 days before the hire date, resulting in a total balance less than the original balance, a charge of 100% of the price difference will apply.
All cancellations or changes to bookings must be communicated via email. Phone calls and voicemail messages will be followed up with an email to confirm and must be responded to. Failure to respond will result in bookings not being cancelled, and our Cancellation Policy will continue to apply. To verify the validity of cancellations or changes, notifications must be made using the same email address used in the original booking.
13. ADDITIONAL CHARGES UNRELATED TO CANCELLATION:
If there is a delay in our schedule upon delivery or collection due to hirer error, such as restricted access or no answer at the venue, an additional charge of £35 plus £20 for every 15 minutes will be applied.
14. ACCIDENT, INJURY, OR LOSS:
Rugby Inflatables will not be liable for any accident, injury, loss, or death unless caused by negligence on our part. As the hired items will be in the possession and control of the hirer, any liability for accidents, injuries, or other losses rests with the hirer. It is strongly recommended that the hirer has adequate public liability insurance covering their liability arising from the use of items hired from Rugby Inflatables.
15. MEDICAL CONDITIONS:
Rugby Inflatables accepts no liability for any pre-existing medical condition being aggravated through the use of items hired from Rugby Inflatables. We recommend that individuals who feel generally unwell, have a heart condition, are pregnant, are on medication, or have any physical impairment that could be exacerbated by using Rugby Inflatables' hired items, should consult their doctor or consultant and obtain their written approval before using any of Rugby Inflatables' items.
16. APPLICABLE FOR HIRE OF ANY EQUIPMENT
It is the hirer's responsibility to ensure that all necessary precautions are taken to prevent injury to users or damage to our equipment.
A responsible adult must supervise the hired equipment at all times. If a responsible adult is unavailable, we can provide staff at a rate of £30 per hour for a minimum of 4 hours (if available).
No adults are permitted to use the hired equipment unless an adult-grade piece of equipment has been hired. The equipment is suitable for users up to 12 years of age or up to the maximum height/size indicated on the item.
Make sure that the hired equipment is not overcrowded, and limit the number of users according to the age and size of children as indicated on each applicable item. It is advised that children of different ages should not use the hired equipment at the same time to avoid potential injury.
Prevent children or adults from being boisterous, pushing, colliding, fighting, or behaving in a manner likely to cause injury or distress to others.
To prevent choking and mess, food, drinks, or chewing gum should not be allowed near the hired equipment.
Before using the hired equipment, remove all footwear, glasses, jewellery, or any other hard, sharp, or dangerous objects that could cause damage to other children or the equipment. Any damage will incur a charge of £100 plus the full cost of repair.
Face paints, party poppers, streamers, art supplies, or silly string are not to be used on or near the hired equipment. A cleaning charge of £35 per hour (quoted at the time of collection) will apply if the equipment is returned damaged or soiled.
Smoking, pets, or barbecues are not allowed on or near the hired equipment.
No person(s) under the influence of alcohol, drugs, or any other intoxicating substance shall be permitted to use any hired equipment. We are insured with full public liability insurance against the failure of our hire equipment only, and any claim is subject to an excess for which the hirer would be liable.
It is the hirer's responsibility to check the dimensions of the equipment and ensure that it can be safely assembled in their chosen location. The hirer must ensure suitable access exists for the delivery and collection of the equipment and that a power socket (if applicable) is located no more than 50 metres away.
17. APPLICABLE SPECIFICALLY FOR HIRE OF INFLATABLE EQUIPMENT
Climbing, hanging, or sitting on walls or beams of an inflatable is dangerous and must not be allowed.
Do not allow bouncing on the front safety step, as a user could easily bounce off the step, resulting in injury. The step is there to assist users in getting on and off.
Do not allow anyone with a history of back or neck problems to use the inflatable equipment, along with any child who is feeling unwell or taking medication.
Do not switch off the inflatable if it rains to prevent flooding and render the items unusable. All electrical components are waterproof.
During inflation or deflation, or while deflated, no one should be allowed on the inflatable.
Warn children of the tie-down points (if appropriate) and keep the area behind the unit, where the electrical blower is sited, out of bounds for children.
The inflatable should not be used if it becomes wet in the jumping area. If no shower cover is fitted, and in the event of rain, the inflatable should not be used. Any wetness, including bubbling (which is normal), can be dried with a towel once it has stopped raining.
If the equipment fails for any reason, ensure all users get off the inflatable immediately and calmly.
No unauthorised person should move the inflatable, tamper with the electrical equipment, or anything else designed for safety or the function of the equipment.
The inflatable must be kept in an acceptable condition – clean, unsoiled, and undamaged. If it is badly soiled or damaged, the hirer will be expected to pay an additional charge to cover the cleaning costs and our loss of earnings if the inflatable is rendered out of commission for any reason.
It is strictly prohibited for both children and adults to use the inflatables simultaneously where injury could occur.
18. ANCHORAGE
For outdoor setups, we require a firm grass or soil area to anchor our inflatables. We will not set up on any other surface, including artificial grass. The inflatables need to be anchored securely to the ground using at least six anchorage points with metal ends. The maximum wind speed for outdoor use is 38 km/h (Force 5 on the Beaufort Scale). When the inflatables are used outdoors, they must be secured with ground stakes if the ground is suitable. The anchorage points and all components of the anchorage system must withstand a force of 1,600 N at an angle of 30° to 45° to the ground. Ground stakes should meet certain length and diameter requirements and be positioned at an angle away from the exerted force. For indoor use, the anchorage system should be used as necessary for stability, with no specific force resistance requirement.
19. LIMITATION OF LIABILITY
Rugby Inflatables is not liable for unforeseeable financial losses due to late or non-delivery of Equipment or Goods, unsuitability, breakdown, stoppage, or lawful repossession, as claimed by the Hirer.