We know that planning a party or event can bring up plenty of questions, so we have answered the most common ones below.
Cannot find the answer you need? Visit our Contact Us page and our team will be happy to help.
If high winds, heavy rain, extreme heat or other conditions make the hire unsafe, we may need to cancel, delay or adjust the booking.
Where a weather cancellation is made by Rugby Inflatables, the options available will be explained in accordance with the weather cancellation terms applying to your booking.
Outdoor inflatables must not be used above their permitted wind-speed limit. The general maximum is 24 mph, although some inflatables may have a lower limit. Visit our Wind & Weather Guidance page.
Yes. Appropriate anchoring, electrical safety equipment and operating guidance are included. Outdoor hires also include an anemometer and wind-recording sheet.
The hirer is responsible for ensuring appropriate adult supervision throughout the hire unless a separate staffed-hire service has been booked and confirmed.
You can book directly through our website in just a few simple steps. Alternatively, you can contact us by telephone, email or social media and we will be happy to help. Visit our How to Book guide for more information.
We recommend booking as early as possible, particularly for weekends, school holidays and peak summer dates. Availability is limited and popular dates can book quickly.
Yes. A £20 deposit per inflatable is required to secure your booking. Deposits are non-refundable where the booking is cancelled by the hirer.
The remaining balance must be paid in full before or upon delivery on the day of hire, unless another arrangement has been agreed in writing.
Changes may be possible, subject to availability.
More than 14 days’ notice: We will normally try to accommodate reasonable changes.
Within 14 days: Changes may be treated as a cancellation and our standard cancellation terms may apply.
More than 14 days before your event: Up to an 80% refund, excluding the non-refundable deposit, or the option to reschedule within three months.
Within 14 days: No refund will normally be issued.
All cancellations must be submitted in writing by email.
Our standard prices include delivery, professional setup, the required safety equipment and collection within our standard delivery area.
Additional charges may apply for:
✓ Locations outside our free delivery area
✓ Indoor venue hires with fixed access times
✓ Specific delivery or collection times
✓ Delays caused by restricted or unavailable access
Applicable costs will be shown or confirmed as part of the booking process.
We cover Rugby and surrounding towns and villages within our normal service radius. Visit our Delivery Areas page for full details.
Yes. Standard delivery, professional setup and collection are included within our free local delivery area.
Delivery and collection times are planned around our daily route and are normally approximate.
Exact garden-hire times cannot be guaranteed unless a specific-time service has been selected and agreed.
Yes. A responsible adult aged 18 or over must be present to accept the equipment, complete the handover and receive the operating and safety instructions.
You must provide enough usable space, safe access and a suitable surface. If the location is unsuitable or materially different from the information supplied during booking, we may be unable to install the equipment and charges may still apply.
No. Food, drinks, sweets, chewing gum, face paint, party poppers and similar products are not permitted on the inflatable because they can cause staining or damage.
The hirer is responsible for the equipment during the hire period. Cleaning, repair or replacement charges may apply where damage or excessive soiling has occurred.
No. Once installed, an inflatable must not be moved, repositioned, adjusted or re-anchored by the hirer. Please contact us if you have a concern.
Yes. Rugby Inflatables holds £5 million public liability insurance, subject to the terms, conditions and exclusions of the policy.
The hirer is responsible for correct use, appropriate supervision and compliance with the operating instructions during the hire period.
Our friendly team will be happy to help with your booking, venue, equipment or delivery requirements.
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