Clear • Accessible • Easy to Use
Accessibility Statement
Rugby Inflatables wants our website, information and booking process to be as accessible and straightforward as reasonably possible.
We recognise that people access information in different ways and will continue to make practical improvements to help customers use our website and services.
Our Commitment
Making Our Services Easier to Access
We want customers to be able to find information, understand our services, make an enquiry and arrange a booking with confidence.
Accessibility is an ongoing process. As our website and services develop, we aim to identify practical improvements and respond to accessibility difficulties brought to our attention.
How We Support Accessibility
We aim to consider accessibility across the design, content and everyday use of our website.
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Clear & Readable Content
We aim to present important information in a clear and understandable way.
- Clear headings and page sections.
- Readable text and sensible spacing.
- Plain language where practical.
- Important information separated into manageable sections.
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Colour & Contrast
We aim to use colours and text combinations that provide reasonable visual contrast.
- Dark text against light backgrounds where practical.
- Clear buttons and calls to action.
- Important information is not intentionally communicated by colour alone.
- Page layouts are designed with readability in mind.
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Different Screen Sizes
Our website is designed to adapt to commonly used screen sizes.
- Desktop computers.
- Laptops.
- Tablets.
- Mobile phones.
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Keyboard Navigation
Where supported by our website platform and page design, we aim for important website functions and links to be accessible without relying entirely on a mouse or touchscreen.
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Images & Visual Content
We aim to use appropriate alternative text or supporting written information for important images where our website platform allows and where the image communicates useful information.
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Links & Navigation
We aim to organise pages logically and use understandable link or button wording so visitors can identify where important links are likely to take them.
You Don't Have to Book Online
We understand that an online booking system may not be suitable or accessible for every customer.
If you experience difficulty using the website, understanding information or completing a booking, please contact us. We can discuss your requirements and provide reasonable assistance where possible.
Need Information in Another Way?
If you cannot easily access information published on our website, please contact us and explain what information you need and the difficulty you are experiencing.
Where reasonably possible, we will try to explain the information directly or provide it in another practical format.
Accessibility at Your Event
Accessibility considerations can also apply to the physical location of an inflatable hire.
If you or somebody attending your event has particular access requirements that could affect delivery, setup or use of the surrounding event space, you are welcome to discuss these with us before booking.
We will consider reasonable requests where possible, although what we can provide may depend on the venue, access route, equipment, safety requirements and the nature of the requested adjustment.
Third-Party Systems & Websites
Some parts of our online service may rely on systems, services or websites provided by third parties.
While we aim to choose suitable services, we may not have direct control over every accessibility feature, technical function or external website. If a third-party service creates a barrier to completing your enquiry or booking, please contact us so we can try to assist.
Known Limitations
Our website is continually developing and we cannot guarantee that every page, feature or third-party component will be fully accessible in every circumstance or with every assistive technology.
Where we identify an accessibility problem, we will consider whether a reasonable and practical improvement can be made.
Report an Accessibility Problem
If you experience difficulty accessing any part of our website, information or booking process, please let us know.
It is helpful if you can tell us:
- Which page or part of the service you were trying to use.
- What difficulty you experienced.
- What device or browser you were using, if relevant.
- What information or assistance you need.
Feedback helps us identify areas where our website or customer service could be improved.
Continuous Improvement
Accessibility is not a one-off task. As our website develops, we will continue to consider practical opportunities to improve the experience for visitors.
✓ Review page readability
✓ Improve navigation where practical
✓ Consider colour and contrast
✓ Add useful alternative text where appropriate
✓ Respond to accessibility feedback
✓ Review new pages and features
Responsibility & Review
Rugby Inflatables is responsible for reviewing accessibility within the parts of the website and customer journey that we can reasonably control.
This statement will be reviewed periodically and following significant changes to our website, booking process or customer communication methods.