Clear • Accessible • Easy to Use
Accessibility Statement
Rugby Inflatables wants our website, information and booking
process to be accessible and straightforward for as many people
as reasonably possible.
We recognise that people access information and services in
different ways. We aim to identify practical barriers, make
reasonable improvements and provide alternative assistance
where appropriate.
Business: Macauly Peel trading as Rugby Inflatables
Business structure: Sole Trader
Last reviewed: 03 October 2026
Review basis: On material change
Our Commitment
Making Our Services Easier to Access
We want customers to be able to find information, understand
our services, make an enquiry and arrange a booking with
confidence.
Accessibility is an ongoing process. As our website, booking
system and customer services develop, we aim to identify
practical improvements and respond appropriately when
accessibility difficulties are brought to our attention.
Our Accessibility Responsibilities
Rugby Inflatables is a private sole-trader business and is not
a public-sector body. This statement is therefore not presented
as a statutory accessibility statement under the Public Sector
Bodies (Websites and Mobile Applications) Accessibility
Regulations.
As a service provider, we recognise our responsibilities to
disabled customers, including the duty to make reasonable
adjustments where required.
We also use recognised website-accessibility principles,
including the Web Content Accessibility Guidelines
(WCAG) 2.2, as a useful reference when
considering improvements. We do not claim that every part of
our website has been independently audited or formally certified
as meeting WCAG 2.2 AA.
How We Support Accessibility
We aim to consider accessibility across the content, design
and everyday use of our website and booking journey.
Aa
Clear & Readable Content
We aim to present important information in a clear and
understandable way.
- Clear headings and page sections.
- Readable text and sensible spacing.
- Plain language where practical.
- Important information separated into manageable sections.
- Consistent wording for important booking and safety information.
◐
Colour & Contrast
We aim to use colours and text combinations that
provide reasonable visual contrast.
- Dark text against light backgrounds where practical.
- Clear buttons and calls to action.
- Important information is not intentionally communicated by colour alone.
- Layouts are designed with readability in mind.
▯
Different Screen Sizes
Our website is designed to adapt to commonly used
screen sizes.
- Desktop computers.
- Laptops.
- Tablets.
- Mobile phones.
⌨
Keyboard Navigation
Where supported by our website platform and the
components we can control, we aim for important links,
buttons and functions to be usable without relying
entirely on a mouse or touchscreen.
▧
Images & Visual Content
We aim to provide useful alternative text or supporting
written information for important images where our
website platform allows and where an image communicates
information needed to understand the page.
→
Links & Navigation
We aim to organise pages logically and use understandable
wording for links and buttons so visitors can identify
what they are likely to open.
Reasonable Adjustments
If a disability or accessibility requirement makes it difficult
for you to use our normal enquiry, booking or communication
process, please tell us what support would help.
Where required and reasonable in the circumstances, we will
consider adjustments to the way we provide information or
communicate with you.
The exact adjustment will depend on the individual circumstances,
the service requested, safety requirements and what is reasonably
practicable.
You Don't Have to Book Online
We understand that an online booking system may not be suitable
or accessible for every customer.
If you experience difficulty using the website, understanding
information or completing a booking, please contact us. We can
discuss your requirements and provide reasonable assistance
where possible.
Need Information in Another Way?
If you cannot easily access information published on our
website, please contact us and explain what information you
need and the difficulty you are experiencing.
Where reasonably possible, we will try to provide the information
in another practical way. This may include explaining information
by telephone, supplying accessible electronic text or using
another appropriate communication method.
Accessibility at Your Event
Accessibility considerations can also apply to the physical
location of an inflatable hire or event.
If you or somebody attending your event has particular access
requirements that could affect delivery, setup, communication
or use of the surrounding event space, you are welcome to
discuss these with us before booking.
We will consider reasonable requests where possible. What can
safely be provided may depend on factors including the venue,
access route, available space, equipment, manufacturer
requirements and other safety considerations.
Accessibility & Safety
We will consider accessibility requirements carefully, but an
adjustment cannot require us to operate equipment in a way that
would be unsafe or contrary to applicable manufacturer
instructions or safety requirements.
Where a requested approach cannot safely be provided, we will
consider whether another reasonable way of providing assistance
is available.
Third-Party Systems & Websites
Some parts of our online service rely on technology provided
by third parties.
This includes services involved in our website, booking system,
analytics, live chat, payments and external links.
We may not have direct control over every accessibility feature
or technical function provided by another organisation. If a
third-party service creates a barrier to completing your enquiry
or booking, please contact us so we can try to provide an
alternative route or reasonable assistance.
Known Limitations
Our website is continually developing and has not been presented
as having passed a complete independent WCAG accessibility audit.
Some older content, downloadable documents, third-party widgets
or components supplied through our website platform may not
provide the same level of accessibility in every browser,
device or assistive technology.
Where we identify a material accessibility problem, we will
consider what reasonable and practical improvement or alternative
method of providing the information can be made.
Report an Accessibility Problem
If you experience difficulty accessing any part of our website,
information or booking process, please let us know.
It is helpful if you can tell us:
- Which page or part of the service you were trying to use.
- What difficulty you experienced.
- What device or browser you were using, if relevant.
- Whether you were using assistive technology, if you are comfortable telling us.
- What information or assistance you need.
Email:
info@rugby-inflatables.co.uk
Telephone:
01788 432 383
If You Are Not Satisfied With Our Response
If you raise an accessibility issue and believe it has not been
dealt with appropriately, please tell us so that we can review
the matter.
Accessibility-related complaints can also be handled through
our normal Complaints Procedure.
If required, please use our website's
Complaints Procedure or contact us directly.
Continuous Improvement
Accessibility is not a one-off task. As our website and services
develop, we will continue to consider practical opportunities
to improve the customer experience.
✓ Review page readability
✓ Improve navigation where practical
✓ Consider colour and contrast
✓ Add useful alternative text where appropriate
✓ Respond to accessibility feedback
✓ Review new pages and features
✓ Consider accessibility when selecting third-party services
✓ Provide alternative assistance where reasonably possible
Responsibility & Review
Macauly Peel, trading as Rugby Inflatables,
has overall responsibility for reviewing accessibility within
the parts of the website, booking process and customer service
arrangements that Rugby Inflatables can reasonably control.
This statement will be reviewed when material changes are made
to our website, booking process, third-party systems or customer
communication arrangements, or where accessibility feedback
identifies a need for review.