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Quality • Consistency • Continuous Improvement

Quality Policy

Rugby Inflatables is committed to providing a safe, reliable and professionally managed inflatable hire service.

This Quality Policy sets out the standards we aim to maintain across our equipment, customer service, working procedures, training and continuous improvement.

Policy Statement

Our Commitment to Quality

We aim to provide a consistent standard of service from the first customer enquiry through to equipment preparation, delivery, setup, handover and collection.

For Rugby Inflatables, quality includes the condition of our equipment, the way each setup is managed, the accuracy of the information we provide and the way customers are treated.

Our Quality Objectives

Our quality arrangements are intended to help us:

✓ Provide equipment that is suitable and appropriately maintained
✓ Deliver a consistent standard of customer service
✓ Maintain clear and accurate customer information
✓ Follow documented working procedures
✓ Maintain appropriate training and competence
✓ Learn from feedback, incidents and operational experience
✓ Review and improve our systems as the business develops
✓ Keep relevant business and safety records

Our Quality Commitments

The following commitments guide how Rugby Inflatables operates on a day-to-day basis.

1

Safe & Suitable Equipment

We aim to provide equipment that is suitable for its intended hire and maintained as part of our equipment-management arrangements.

  • Applicable inflatables are independently inspected through PIPA.
  • Relevant electrical equipment is maintained and PAT tested.
  • Equipment is checked and prepared before hire.
  • Equipment is checked again during setup.
  • Items are removed from service where necessary.
2

Clean & Presentable Equipment

We aim to supply equipment that is appropriately prepared and presentable for the customer’s event.

  • Inflatables are cleaned as required.
  • Cleanliness is considered as part of preparation.
  • Equipment condition is monitored between hires.
  • Associated equipment is stored and transported appropriately.
3

Professional Installation

Each setup is assessed and installed in accordance with our operating arrangements.

  • The proposed setup area is assessed.
  • Appropriate anchoring or restraint is used.
  • Blowers and electrical equipment are positioned appropriately.
  • Operating checks are completed before handover.
  • Relevant safety information is provided.
4

Clear Customer Communication

Accurate and understandable information is an important part of the service we provide.

  • Prices and applicable charges are communicated.
  • Booking information is confirmed.
  • Relevant delivery and collection information is supplied.
  • Customers are given safety and operating information.
  • Changes or concerns are communicated where reasonably possible.
5

Organised & Reliable Service

We recognise that customers rely on us for birthdays, family celebrations, school activities and organised events.

  • Bookings are reviewed and planned.
  • Delivery and collection routes are organised.
  • Venue access requirements are considered.
  • Customers are contacted where significant circumstances change.
  • Concerns are reviewed and handled appropriately.
6

Training & Competence

We aim to maintain knowledge and competence appropriate to the work carried out by Rugby Inflatables.

  • Relevant training is completed.
  • Training records are maintained.
  • Operating procedures support consistent working practices.
  • Industry guidance is considered where relevant.
  • Experience and lessons learned inform future practice.

Customer Feedback & Complaints

Feedback helps us understand where our service is working well and where improvements may be needed.

We welcome genuine customer reviews, comments and concerns.

Where a complaint or service concern is raised, we aim to review the circumstances fairly, communicate appropriately and take reasonable corrective or improvement action where necessary.

When Something Does Not Meet Our Standard

Quality management also means recognising when something has not gone as expected.

Depending on the issue, appropriate action may include:

Reviewing what happened
Removing equipment from service
Arranging maintenance or repair
Updating customer information
Reviewing a procedure or risk assessment
Providing additional training
Recording lessons learned
Taking other proportionate corrective action

Continuous Improvement

We aim to review and improve the way Rugby Inflatables operates rather than assuming existing arrangements should remain unchanged indefinitely.

✓ Customer guidance and website information
✓ Booking and communication processes
✓ Equipment and maintenance arrangements
✓ Risk assessments and operating procedures
✓ Training and competence
✓ Records and documentation
✓ Lessons from incidents and near misses
✓ Feedback from customers and venues

Responsibilities

The owner of Rugby Inflatables has overall responsibility for maintaining and reviewing this Quality Policy and the supporting arrangements used by the business.

Anyone carrying out work on behalf of Rugby Inflatables is expected to follow relevant procedures, work within their competence and report equipment, customer-service, quality or safety concerns so that they can be appropriately considered.

Supporting Records & Documentation

This policy is supported by other business records and controlled documents used by Rugby Inflatables.

Risk assessments
Operating procedures
Equipment records
Inspection records
Maintenance records
Training records
Customer feedback
Incident and improvement records
View Safety Documents

Policy Review

This policy will be reviewed periodically and when significant changes occur that may affect the quality arrangements of Rugby Inflatables.

Examples include changes to equipment, services, operating procedures, legal requirements, relevant industry guidance or lessons identified through incidents, complaints or operational review.

Quality Policy Rugby Inflatables
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Quality Supports Every Hire

From equipment preparation and installation to customer communication and continuous improvement, we aim to maintain consistent standards throughout the Rugby Inflatables service.

View Our Inflatables Safety Documents Contact Us