What Happens After You Book?

Submitted your booking with Rugby Inflatables? Here’s what happens next.

From reviewing your booking details and confirming your hire through to setup, handover and collection, this page explains the next stages so you know what to expect.

Booking Received vs Booking Confirmed

When you submit an online booking, you may receive an automatic message confirming that your booking request has been received.

Rugby Inflatables will then review the information supplied, including the equipment, date, location, venue, access, setup requirements and other relevant details.

Your booking should only be treated as fully accepted once Rugby Inflatables has reviewed it and sent the relevant booking confirmation.

We Review Your Booking

We check the information you have provided to make sure everything looks suitable for the requested hire.

Depending on the booking, this can include checking:

• Your selected inflatable or package.
• The hire date and delivery area.
• Venue access and available setup times.
• Available floor space and ceiling height.
• Access restrictions.
• Any special information supplied with the booking.

We Contact You if We Need Anything

If anything needs clarification, we may contact you before confirming the booking.

This could include asking about venue dimensions, access, setup space, party times, the hire address or another detail that could affect delivery or installation.

Your Booking Is Confirmed

Once the booking has been reviewed and accepted, you will receive confirmation from Rugby Inflatables.

Please check the confirmation carefully and make sure the important information is correct.

Your Deposit

A £20 deposit per inflatable is required to secure a confirmed booking.

For packages containing multiple inflatables, the required deposit reflects the number of inflatables included. Cancellation, transfer and refund arrangements are covered by our Terms & Conditions.

Keep Us Updated

If anything changes after booking, please let us know as soon as reasonably possible.

Changes we need to know about can include:

• A different venue.
• Changed access or event times.
• A change to the setup area.
• New access restrictions.
• Any other change that could affect the hire.

October to March: Indoor Hire Only

Rugby Inflatables operates indoors from October through to 31 March.

During this period, please make sure your venue has suitable floor space, ceiling height, power and access for the booked equipment.

Before Your Hire

As your hire approaches, we may send you additional information about your booking and the arrangements for the day.

Please read any information we send, as it may include important details about setup, access, supervision, safety or payment.

You should also make sure the venue or setup area will be available and ready when we arrive.

Indoor Venue Bookings

For an indoor venue booking, we work around the venue access and exit times you have supplied.

We need enough time to bring the equipment into the venue, install it safely and complete our checks before it is used.

We also need enough time at the end of the booking to safely deflate and remove the equipment before your venue hire ends.

Outdoor Bookings from April

When our outdoor season returns, outdoor inflatables can only be installed on suitable natural grass or soil.

We do not install outdoor inflatables on hard standing or artificial grass.

Outdoor hires are also subject to suitable weather conditions. Where weather affects a booking, the arrangements in our current Terms & Conditions will apply.

Delivery & Setup

When we arrive, Rugby Inflatables will bring the equipment to the setup location and complete the installation.

The required setup and safety checks are completed before the inflatable is handed over for use.

Please make sure the access route and setup area are clear before we arrive.

Handover & Supervision

A responsible person aged 18 or over must be available to receive the equipment and complete the handover.

The inflatable must then be appropriately supervised throughout the hire and used in accordance with the safety information provided.

User suitability, permitted heights and maximum user numbers depend on the individual inflatable and its manufacturer information.

Paying the Remaining Balance

Unless a different arrangement has been confirmed, the outstanding balance is normally due on the day of hire.

Payment can be made using the payment arrangements provided by Rugby Inflatables, including cash, card or a payment link where available.

During Your Hire

For standard home hires, our normal hire period is approximately 8 hours.

Normal home-hire delivery is between 09:00 and 12:00, with collection normally between 17:00 and 20:00, unless a different arrangement has been confirmed.

Venue bookings operate around the access and exit times supplied for the venue rather than the standard home-hire windows.

Please Do Not Move or Alter the Equipment

Once Rugby Inflatables has installed and handed over an inflatable, it must not be moved, repositioned, altered, disconnected or dismantled by the customer.

If there is a problem during the hire, stop use where necessary and contact Rugby Inflatables for advice.

Collection

Rugby Inflatables will return to collect the equipment in accordance with the arrangements for your booking.

Please keep the equipment accessible until we arrive.

Our team will deflate, dismantle and remove the inflatable — you do not need to pack the equipment away yourself.

Your Quick Pre-Hire Checklist

Need to Change Something?

If anything about your booking has changed or you are unsure about your venue, access, setup arrangements or hire details, please contact us before the hire date.

Contact Rugby Inflatables

Looking Forward to Your Hire

We'll take care of delivery, installation and collection so you can focus on enjoying your event.